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Skills

  • Internal process control
  • Client Retention Strategies
  • Team leadership and development
  • Account management
  • Data entry
  • High-value business counsel
  • Contract Negotiation and Management
  • Portfolio Management
  • Marketing initiatives
  • Insurance gap analysis

Work Experiences

  • Addressed unique commercial needs.
  • Achieved 61% increase in profitability.
  • Co-led the introduction of Microsoft Excel to the portfolio, resulting in an immediate $9 increase in premium collections.
  • Organized racks and shelves to keep the store looking nice, attract customers, and promote specific items.
  • Consistently achieved a 27% policy renewal rate.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Consistently achieved a 18% policy renewal rate over 2018 consecutive years.
  • Achieved 48% premium growth.
  • Analyzed bespoke coverage packages.
  • Acquired 12 new commercial clients.

Summaries

  • Procedure Insurance Agent with superior workflow optimization and budget management abilities.
  • Achieved 5% alignment with protocols.
  • Costs were consistently reduced while profits were increased.
  • Adept at shaping and executing sales initiatives, resulting in a 78% increase in product sales for HubSpot through effective cross-selling.
  • Proven track record of time management and customer service excellence.
  • Achieved 55% more efficient CRM use.
  • Commercial Lines Manager with a talent for securing long-term relationships with high-value clients, managing over $16 in written commercial premium.
  • Achieved a 20% decrease in insured losses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Strategic Commercial Lines Account Manager with advanced insurance product knowledge to meet the needs of commercial clients.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined policy issuance by automating manual processes, cutting document turnaround time by 84%.
  • Enhanced claims processing efficiency by reducing response times by 77% following a process improvement initiative.
  • Reduced operational costs by 37% through the implementation of new claims management software, enhancing process automation.
  • Introduced and enforced regulatory compliance protocols, reducing legal claims exposure by 32%.
  • Contributed to a 69% improvement in department-wide client satisfaction scores through targeted service reviews and staff development programs.
  • Optimized client communication channels through CRM system integration, increasing customer response rate by 48%.
  • Delegated risk assessments and policy recommendations to a cross-functional team, achieving a 17% reduction in client turnover.
  • Resolved product issue through consumer testing.
  • Built and maintained relationships with key stakeholders, achieving 21% client satisfaction in annual reviews.

Affiliations

  • Chartered Property Casualty Underwriter (CPCU) Society
  • Council of Insurance Agents & Brokers (CIAB)
  • National Association of Insurance and Financial Advisors (NAIFA)
  • Rotary International
  • Independent Insurance Agents & Brokers of America (IIABA)
  • National African-American Insurance Association (NAAIA)
  • National Association of Insurance Commissioners (NAIC)
  • Society of Insurance Research (SIR)
  • Society of Human Resource Management
  • Insurance Industry Charitable Foundation (IICF)

Certifications

  • Chartered Property Casualty Underwriter (CPCU) – Vantage, 2019
  • Insurance Regulatory Information System (IRIS) Advisor – Meridian – 2023
  • INS 21, Property and Liability Insurance Principles – Vantage – 2015
  • Insurance Data Analytics Certification – Lakeside Partners – 2020
  • CompTIA A+ Technician
  • Senior Professional in Insurance Regulation (SPIR) – Beacon Labs – 2024
  • Certified Public Accountant
  • INS 23, Commercial Insurance – Harbor & Co. – 2020
  • Associate in Risk Management (ARM) – Meridian, 2017
  • Certified Insurance Counselor (CIC) - Brightline, 2023

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