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Skills

  • Financial reporting and analysis
  • Auto insurance
  • Client relationship management
  • Policy renewals
  • Claims Management
  • Vision and dental insurance
  • Quote information
  • Business analytics
  • High-value business counsel
  • Contract Negotiation and Management

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Returned customer calls within 4 hours, resolving issues and answering questions quickly.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Managed accounts in the Atlanta market with a $11 territory size.
  • Co-led the introduction of Jira to the portfolio.
  • Achieved $6 premium growth in Power BI.
  • Analyzed bespoke coverage packages.
  • Consistently achieved a 27% policy renewal rate.
  • Approached potential clients using direct marketing strategies such as mailings and phone contracts, which resulted in a 3% increase in sales.
  • Collaborated with metric customers to determine their needs and deliver system service.

Summaries

  • Aligned with business goals of stakeholders.
  • Achieved 27% fewer claims across all business lines.
  • Achieved 55% more efficient CRM use.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven track record of time management and customer service excellence.
  • Strengths in client relations and workflow optimization backed up by Insurance training.
  • Procedure Insurance Agent with superior workflow optimization and budget management abilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Commercial Lines Manager skilled in both team leadership and portfolio management, responsible for over $5 in written premiums, with a focus on maximizing premium growth.
  • Commercial Lines Manager with 8 years of successful risk assessment and performance reporting experience.

Accomplishments

  • Negotiated favorable policy terms on behalf of key accounts after conducting exhaustive market research, securing $18 in premium.
  • Collaborated with underwriters and insurance carriers to secure optimal coverage terms for clients, resulting in increased client satisfaction by 33% points.
  • Established new policy streams specifically for niche markets, resulting in $14 in new revenue.
  • Introduced and enforced regulatory compliance protocols, reducing legal claims exposure by 32%.
  • Built and maintained relationships with key stakeholders, achieving 21% client satisfaction in annual reviews.
  • Managed a commercial lines portfolio valued at $9 in total premium, ensuring compliance with industry standards.
  • Increased client retention by 77% over 18 years through implementation of personalized account management strategies.
  • Designed an in-house sales training program that resulted in a 48% improvement in employee policy sales conversions.
  • Optimized client communication channels through CRM system integration, increasing customer response rate by 48%.
  • Reduced claim disputes by 25% after introducing an escalation process and enhanced claims investigation procedures.

Affiliations

  • Society of Insurance Research (SIR)
  • Casualty Actuarial Society (CAS)
  • Chartered Property Casualty Underwriter (CPCU) Society
  • Lions Club
  • International Risk Management Institute (IRMI)
  • International Association of Administrative Professionals
  • Freemason
  • Independent Insurance Agents & Brokers of America (IIABA)
  • Council of Insurance Agents & Brokers (CIAB)
  • Society of Human Resource Management

Certifications

  • ServSafe
  • Agency Management Certification – HubSpot – 2015
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Financial Services Certified Professional (FSCP) - Ironclad Systems
  • Certified Claims Professional (CCP) – Cedar Works, 2019
  • Management Liability Insurance Specialist (MLIS) – Lakeside Partners – 2022
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in General Insurance (CGL) – Harbor & Co. – 2016
  • Insurance Data Analytics Certification – Lakeside Partners – 2020

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