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Skills

  • Microsoft applications proficiency
  • Project organization
  • Retail product sales strategies
  • First Aid/CPR
  • Hair and beauty consultation
  • Customer loyalty program management
  • Customer complaint resolution and de-escalation
  • Payment processing and reconciliation
  • Client feedback collection and analysis
  • Team management

Work Experiences

  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Contributed to a 47% increase in gift card sales.
  • Collaborated with brand ambassadors and influencers to highlight salon services and products, boosting social media mentions and increasing client engagement by 73%.
  • Increased the team's revenue by over $7 in sales.
  • Kept the initiative and standard areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Collaborated with brand ambassadors and influencers.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Collaborated with stylists and assistants to promote a seamless client journey, improving overall team productivity by 75%. Actively shared client preferences with team for enhanced service delivery.

Summaries

  • Achieved a 68% rise in repeat business.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Contributed to a 42% increase in salon productivity.
  • Boosted overall team productivity by 31%.
  • Salon Customer Experience Specialist with 4 years of successful quality assurance and stakeholder engagement experience.
  • Within Customer Service, senior Salon Customer Experience Specialist and outstanding performer in strategic planning and process improvement.
  • Achieved 15% increase in sales.
  • Adaptable, client-focused professional skilled in balancing high-volume client interactions with personalized service, resulting in a 42% rise in repeat business by consistently exceeding client expectations.
  • Boosted client satisfaction through personalized recommendations.
  • Achieved high satisfaction scores.

Accomplishments

  • Enhanced customer satisfaction scores by personally connecting with clients and guiding them through personalized hair care solutions.
  • Tracked and analyzed customer behavior trends using Asana, providing management with insights that helped shape salon marketing initiatives.
  • Leveraged appointment scheduling software to track and manage over 6 daily bookings, with a 35% accuracy rate.
  • Reduced double-booking issues by 62% by streamlining the appointment scheduling process, using Salesforce.
  • Managed daily customer interactions, resolving service-related issues and generating 60% increase in client satisfaction over 16 months.
  • Organized and hosted exclusive client appreciation events, resulting in 3 new customer sign-ups within 18 months.
  • Collaborated with local marketing teams to execute seasonal salon promotions, leading to a 71% increase in customer foot traffic during the 6 months.
  • Documented and resolved system which led to program.
  • Successfully implemented a referral program, which increased new client acquisition by 67% within 5 months.
  • Assumed full responsibility for maintaining inventory tracking, ensuring Salesforce availability for over 14 clients monthly.

Affiliations

  • American Marketing Association
  • This Week in Beauty Industry Podcast - Regular listener as a part of continuous industry learning
  • International Federation of Estheticians (IFE) - Specializing in high-level esthetic techniques and updates
  • International Association of Administrative Professionals
  • American Association of Cosmetology Schools (AACS) - Continuous learning support and trend updates
  • International Customer Management Institute (ICMI) - Applied best practices from training in customer service
  • Women in Business Network (WIBN) - Focused on leadership principles within the customer service domain
  • National Onboarding & Organizational Network - Active participant to improve onboarding processes
  • International SalonSpa Business Network (ISBN) - Leveraged network for business development
  • Local Chamber of Commerce - Engaged in the salon sector of small local business initiatives

Certifications

  • Sales & Client Retention Specialist - Brightline
  • Certified Business Analysis Professional (CBAP)
  • Certified Best Practices in Beauty Salon Management
  • Certified Appointment Management Specialist
  • Certificate in Client Relationship Management - Ironclad Systems
  • Apple Certified Associate (ACA)
  • Certificate in Luxury Client Service - Ironclad Systems
  • Hair Care Retail Specialist Certification - Microsoft Excel
  • Certified Public Accountant
  • Certified Beauty Product Specialist - ServiceNow

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