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Skills

  • AI-enhanced learning tool integration
  • Global training coordination
  • Data-driven learning assessments
  • Organization
  • Materials preparation
  • Data organization
  • Training needs analysis
  • Team building
  • Public speaking
  • Curriculum development for technical programs

Work Experiences

  • Coordinated a global rollout of technical training.
  • Coordinated a global rollout of technical training across 18 locations, improving employee adoption rates in QuickBooks by 51% within six months.
  • Boosted user engagement rates by 30%.
  • Aligned training initiatives with business goals.
  • Authored and published a technical training manual for Salesforce, significantly reducing help desk inquiries by 75% in the first 2019 post-release.
  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.
  • Achieved a learner satisfaction score of 40%.
  • Boosted average trainer satisfaction score by 29%.
  • Designed and delivered integrated courses and training modules that focused on key topics.
  • Collaborated with subject matter experts to update legacy training materials for Salesforce, which reduced learner confusion and support tickets by 77%.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Achieved a 40% reduction in error rates.
  • Looking to apply 2 years of experience in Education and Training to a dynamic role with Summit Group.
  • Experienced in deconstructing highly technical concepts for employees of all levels.
  • Technical Trainer is a multi-talented Technical Trainer who is consistently rewarded for planning and operational improvements.
  • Achieved 68% promotion success within the first 2021.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 72% improvement in job performance.

Accomplishments

  • Authored and distributed comprehensive training documentation on program used by over 4 employees, leading to a 81% reduction in troubleshooting tickets.
  • Created a blended learning curriculum for Jira, incorporating videos, live sessions, and self-paced materials, resulting in a 52% increase in knowledge retention.
  • Provided mentorship to junior trainers, enhancing their instructional delivery skills and improving training session ratings by 15% on internal surveys.
  • Developed and delivered technical training for Workday to over 11 employees globally, increasing platform competency by 63% within one year.
  • Mentored and coached staff through a structured program on framework, resulting in a 8% improvement in average quiz/test scores over the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Championed the implementation of VR-based learning modules to improve engagement, resulting in a 17% uptick in course completions.
  • Reduced onboarding time by 4 weeks after revamping the technical training program to focus on core competencies for new hires in sales.
  • Delivered customized online training that resulted in a 67% increase in learner satisfaction scores as measured by post-course feedback.
  • Initiated the use of data analytics in the training evaluation process to measure ROI, resulting in a 77% improvement in training effectiveness over 2023.

Affiliations

  • Association for Computing Machinery
  • Microsoft Certified Trainer (MCT)
  • Project Management Institute (PMI)
  • Certified Training and Development Professional (CTDP) Program
  • Rotary International
  • International Association of Facilitators (IAF)
  • American Society for Training and Development (ASTD)
  • Technical Trainer Association (TTA)
  • Society of Women Engineers
  • Certified Professional Trainer (CPT)

Certifications

  • CompTIA Network+
  • Certified Public Accountant
  • Adobe Captivate Specialist Certification
  • CompTIA A+ Technician
  • ITIL Foundation Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Instructional Technologist (CIT) from Meridian
  • Google Educator Level 1 Certification
  • Certified Expert in Instructional Design from Summit Group
  • Certified Public Accountant (CPA)

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