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Skills

  • Preventive and reparative maintenance
  • Metric installation knowledge
  • Internal auditing
  • Communications
  • Financial records and processing
  • Loan product knowledge
  • System equipment
  • Heavy lifting
  • Mechanical aptitude
  • Client-focused

Work Experiences

  • Oversaw the training procedures for the maintenance team in order to ensure that they met company standards.
  • Responded quickly to customer concerns and resolved process issues using stakeholder engagement and workflow optimization.
  • Provided management with program updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Tweaked the original installation plan and double-checked the work for adherence to local codes and best practices.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Worked with the parts department to get the parts I needed.
  • Advised
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

Summaries

  • Achieved a 47% increase in productivity.
  • Achieved a 32% increase in branch satisfaction.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Accomplished Teller Service Manager with a strong background in reducing transaction errors and implementing risk management strategies, cutting errors by 29% within 4 months.
  • Costs were consistently reduced while profits were increased.
  • Dynamic Service Technician seeking a Teller Service Manager position in which to apply preventive maintenance skills and a proven track record of resolving emergency service issues.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Service technician who is dedicated to providing excellent service.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Researched
  • Achieved 3% accuracy in cash transactions through rigorous adherence to updated operational standards and quality checks.
  • Resolved product issue through consumer testing.
  • Design: Responsible for creative design for prominent standard.
  • Guided
  • Analyzed peak traffic periods to devise staffing schedules, resulting in a 27% reduction in average customer wait times.
  • Created a monthly teller performance dashboard, providing data-driven insights that improved branch efficiency by 51%.
  • Integrated
  • Proposed
  • Developed and enforced a standardized audit compliance checklist, improving successful audits by 81%.

Affiliations

  • Rotary International
  • American Bankers Association (ABA)
  • Retail Banking Academy (RBA)
  • Customer Experience Professionals Association (CXPA)
  • American Marketing Association
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Certified Financial Services Auditor (CFSA) Certification
  • Business Banking & Financial Institutions Group (BBFIG)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Professional in Bank Operations (PBO) from Harbor & Co.
  • Project Management Professional (PMP)
  • Certified Compliance & Ethics Professional (CCEP)
  • Certified Risk Officer (CRO)
  • Accredited Banking Professional (ABP) from Ironclad Systems
  • Certified Branch Manager (CBM) Program

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