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Skills

  • Client advocacy
  • Problem resolution
  • Regulatory compliance
  • Interdisciplinary team collaboration
  • Maintaining HIPAA compliance
  • Communications
  • Client relationship building
  • Critical Thinking and Problem Solving
  • Quality control in care delivery
  • Person-centered planning

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 46% higher family engagement rate.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Aided patients in completing therapy exercises as directed by the care team.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 12 calls per three years to help customers with their questions and concerns.
  • Was in charge of daily activities and offered assistance when necessary.
  • Achieved a 44% reduction in behavioral incidents.
  • Achieved 10 successful conflict resolutions.
  • Built and maintained trust with high-needs clients, resulting in 6 successful conflict resolutions without the need for external intervention.

Summaries

  • Adept at enhancing life skills.
  • Committed to quality care, I achieved 16% compliance in medication administration over the course of 2022, exceeding state regulations and client safety standards.
  • Achieved 6% compliance.
  • Achieved 85% reduction in crisis incidents.
  • Achieved results within 2021.
  • Within Miscellaneous, senior Senior Direct Support Professional and outstanding performer in data analysis and project management.
  • Collaborated with therapists and medical professionals in Atlanta, contributing to the achievement of individualized rehabilitation goals for clients with complex needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 15% compliance in medication administration.
  • Achieved Innovation Award for leadership and advocacy in supporting job skill development for clients, helping 12 individuals gain meaningful employment.

Accomplishments

  • Orchestrated special community events and social programs that enhanced client participation by over 27% during 18 months.
  • Coordinated interdisciplinary team meetings, ensuring 33% collaboration on client care plans, resulting in reduced service gaps.
  • Managed the day-to-day operations of workflow optimization within the organization, consistently meeting or exceeding established service goals.
  • Influenced community integration initiatives that expanded client access to 11 new local resources within 6 months.
  • Reduced team scheduling conflicts by 25% through optimized time management software and procedures.
  • Led a team of 12 support staff to provide client-centered care, improving individual progress by 49% over several months.
  • Championed client inclusion in decision-making processes, increasing client reported satisfaction by 26%.
  • Documented and resolved program which led to system.
  • Directed case management functions for clients, ensuring updated documentation in Workday system with 45% accuracy rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Rotary International
  • Society for Human Resource Management (SHRM) - Raleigh Chapter
  • National Alliance for Direct Support Professionals (NADSP)
  • Healthcare Social Workers Association
  • Special Olympics Volunteer Program 2021
  • American Counseling Association (ACA)
  • National Direct Service Workers Resource Center
  • Council for Exceptional Children (CEC)
  • International Association of Administrative Professionals
  • Association for Behavior Analysis International (ABAI)

Certifications

  • Community Integration Specialist Certification
  • Assistive Technology Professional (ATP) Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Salesforce
  • Certified Dementia Practitioner (CDP)
  • CPR and AED for Professional Rescuers (Red Cross)
  • Certified Autism Specialist (CAS)
  • Certified Nonviolent Crisis Intervention (CPI) 2022
  • Certified Behavioral Health Technician (CBHT)

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