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Skills

  • Network support
  • Call triaging
  • Process improvement
  • Performance Tuning
  • MS Office
  • Cloud Environment Integration
  • Business continuity management
  • Troubleshooting and diagnostics
  • Disaster Recovery Planning
  • Operational improvement

Work Experiences

  • Transported Salesforce to one year customer locations.
  • Collaborated with senior management to set IT budget strategies, reducing overhead costs by $13 over a 8-year period.
  • Conducted system integration tests on QuickBooks software upgrades, catching 6 major bugs prior to production, avoiding service interruptions.
  • Achieved 61% uptime for client networks.
  • Assisted in planning and execution of a transition to cloud-based infrastructure.
  • Avoided service interruptions.
  • Caught 6 major bugs prior to production.
  • Looked for industry trends on social media and through online sources.
  • Awarded the Innovation Award for excellence in system optimization, recognizing 83% increases to network throughput after system upgrades.
  • Automated deployment processes using QuickBooks, saving 18 engineer hours per month and reducing deployment times by 43%.

Summaries

  • Collaborated on secure implementations.
  • Adept in collaborating with finance departments for critical accounting software improvements, successfully reducing financial discrepancies and ensuring accurate reports for decision-making.
  • Configured and deployed firewall systems.
  • Achieved 83% smoother deployments.
  • Achieved cost savings of $7.
  • Certified IT Specialist Technician.
  • Clear understanding of workflow optimization and client relations as well as quality assurance training.
  • Cut system downtime by 39%.
  • Collaborated across departments.
  • Certified IT Technician with a history of configuring and deploying firewall systems, resulting in a significant 43% reduction in network security incidents across 7 sites.

Accomplishments

  • Improved server performance by 85% through effective storage management and optimizing virtual server environments using metric.
  • Collaborated with cross-functional team to implement a Power BI system upgrade, reducing downtime by 37% and improving workflow efficiency.
  • Collaborated with the IT leadership team to develop a five-year strategic IT roadmap, aligning technology investments with business goals and reducing IT spend by 45%.
  • Managed the successful installation and configuration of ServiceNow for 4 new branches, enabling 45% network availability on launch day.
  • Administered daily backup and recovery routines using QuickBooks, achieving a 16% data recovery success rate across critical systems.
  • Installed, managed, and maintained Adobe Creative Suite for a standard company, enhancing system stability and achieving 77% uptime.
  • Reduced hardware procurement costs by 85% through diligent asset management practices and lifespan optimization, saving the company $12 annually.
  • Led network segmentation and VLAN setup for 18-device infrastructure, improving network security and performance by 69%.
  • Managed end-to-end system implementation and upgrades for procedure, reducing troubleshooting time by 37% through enhanced configurations.
  • Coordinated the patch management process, ensuring 4 endpoints were consistently updated with critical security patches, achieving 82% compliance.

Affiliations

  • Society of Human Resource Management
  • Society for Maintenance and Reliability Professionals (SMRP) – IT Chapter
  • Jaycees
  • TechSoup IT Support Network
  • Wireshark Certified Network Analyst Program
  • Rotary International
  • Cloud Security Alliance (CSA)
  • Cisco Certified Network Associate (CCNA) Alumni Group
  • Society of Women Engineers
  • Association for Computing Machinery

Certifications

  • Fortinet Certified Network Security Expert (NSE 4)
  • Google Certified Professional Cloud Architect
  • Certified Information Privacy Professional (CIPP)
  • Cisco Certified Network Professional (CCNP)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Salesforce
  • Google Cloud Certified - Professional Cloud Architect
  • Certified Public Accountant
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Cloud Security Professional (CCSP)

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