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Skills

  • Troubleshooting and diagnostics
  • Incident Management
  • Automation of Deployment Processes
  • System implementation
  • Endpoint Security Management
  • Network support
  • Business continuity management
  • Team building
  • Network Monitoring Tools (Salesforce)
  • Business operations

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of category project by method team, which resulted in framework.
  • Caught 6 major bugs prior to production.
  • Awarded the Innovation Award for excellence in system optimization, recognizing 83% increases to network throughput after system upgrades.
  • Automated deployment processes using QuickBooks, saving 18 engineer hours per month and reducing deployment times by 43%.
  • Conducted system integration tests on QuickBooks software upgrades, catching 6 major bugs prior to production, avoiding service interruptions.
  • Achieved improvements after system upgrades.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Architected a VPN solution for 6 remote employees, which allowed secure access to systems and improved remote productivity by 28%.
  • Achieved results over a 12-year period.

Summaries

  • Certified IT Technician with a history of configuring and deploying firewall systems, resulting in a significant 43% reduction in network security incidents across 7 sites.
  • Information Technology Specialist Technician is a multi-talented Information Technology Specialist Technician who is consistently rewarded for planning and operational improvements.
  • Achieved 78% resolution rate.
  • Information Technology Specialist Technician with 11 years of successful project management and data analysis experience.
  • Within Information Technology, senior Information Technology Specialist Technician and outstanding performer in risk assessment and client relations.
  • Achieved 83% smoother deployments.
  • Caught 11 major bugs pre-launch.
  • Accomplished in providing tier-2 and tier-3 support, efficiently resolving technical incidents within SLAs and achieving 35% first-call resolution rate, improving user satisfaction and productivity.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Delivered user training on new applications.

Accomplishments

  • Implemented, managed, and supported multi-factor authentication (MFA) solutions for 12 employees, enhancing authentication security for remote workers.
  • Installed, managed, and maintained Adobe Creative Suite for a standard company, enhancing system stability and achieving 77% uptime.
  • Coordinated the patch management process, ensuring 4 endpoints were consistently updated with critical security patches, achieving 82% compliance.
  • Collaborated with team of 11 in the development of procedure.
  • Executed the design and rollout of new networking infrastructure covering 5 locations, improving overall network reliability and scalability.
  • Resolved product issue through consumer testing.
  • Identified and resolved network outages within 18 months, restoring core business services to 17 users, ensuring minimal operational disruption.
  • Led migration of 16 on-premise servers to cloud infrastructure, reducing server downtime by 54% and cutting maintenance costs by $14.
  • Collaborated with the IT leadership team to develop a five-year strategic IT roadmap, aligning technology investments with business goals and reducing IT spend by 45%.
  • Collaborated with cross-functional team to implement a Power BI system upgrade, reducing downtime by 37% and improving workflow efficiency.

Affiliations

  • International Council of Nurses
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society
  • Information Systems Security Association (ISSA)
  • Association for Supply Chain Management (APICS)
  • IT Disaster Recovery Alliance (ITDRA)
  • ISACA – Information Systems Audit and Control Association
  • Lions Club
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • International Association of Cloud and Managed Service Providers (MSPAlliance)

Certifications

  • Project Management Professional (PMP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Ethical Hacker (CEH)
  • Certified Public Accountant (CPA)
  • EC-Council Disaster Recovery Professional (EDRP)
  • SHRM Certified Professional (SHRM-CP)

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