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Skills

  • Incident Management
  • Cross-functional collaboration
  • Firewall Configuration
  • Failure resolution
  • Disaster Recovery Planning
  • Analytics and reporting
  • Component installation
  • Network support
  • Relationship development
  • Communications

Work Experiences

  • Achieved a 54% drop in security vulnerabilities.
  • Accurately tracked hardware lifecycles.
  • Looked for industry trends on social media and through online sources.
  • Assisted in planning and execution of a transition to cloud-based infrastructure.
  • Achieved 66% improvement in system efficiency.
  • Administered asset management system using HubSpot.
  • Conducted system integration tests on QuickBooks software upgrades, catching 6 major bugs prior to production, avoiding service interruptions.
  • Conducted post-event analysis.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Strengths in performance reporting and workflow optimization backed up by Information Technology training.
  • Collaborated across departments.
  • Certified IT Technician.
  • Achieved up to 36% improvements in processing speeds.
  • Costs were consistently reduced while profits were increased.
  • Contributed to budgetary cuts of $8.
  • Experienced Information Technology Specialist Technician with over 3 years in helpdesk operations, network maintenance, and mobile device support.
  • Dedicated to learning, growing, and succeeding in Information Technology.
  • Certified IT Specialist Technician with a strong understanding of business IT infrastructure needs, ensuring uptime and overall IT optimization across 11 systems and departments.
  • Coordinated cloud transitions and integrations.

Accomplishments

  • Improved server performance by 85% through effective storage management and optimizing virtual server environments using metric.
  • Optimized service desk operations by integrating procedure, reducing ticket resolution time by 68% and enhancing client satisfaction levels.
  • Executed the design and rollout of new networking infrastructure covering 5 locations, improving overall network reliability and scalability.
  • Coordinated the patch management process, ensuring 4 endpoints were consistently updated with critical security patches, achieving 82% compliance.
  • Led migration of 16 on-premise servers to cloud infrastructure, reducing server downtime by 54% and cutting maintenance costs by $14.
  • Resolved product issue through consumer testing.
  • Successfully resolved 14 Tier 1-3 technical issues within Service Level Agreement (SLA) parameters for Beacon Labs, enhancing user satisfaction by 69%.
  • Managed end-to-end system implementation and upgrades for procedure, reducing troubleshooting time by 37% through enhanced configurations.
  • Collaborated with team of 11 in the development of procedure.
  • Reduced hardware procurement costs by 85% through diligent asset management practices and lifespan optimization, saving the company $12 annually.

Affiliations

  • Firewall Management and Network Security Group
  • Systems Administration Guild (SAGE)
  • American Marketing Association
  • CompTIA Association of IT Professionals (AITP)
  • Association for Computing Machinery
  • Association for Information Technology Professionals (AITP)
  • Society of Human Resource Management
  • International Information System Security Certification Consortium (ISC2)
  • American Medical Informatics Association
  • Toastmasters

Certifications

  • AWS Certified Solutions Architect – Professional
  • AWS Certified Solutions Architect – Associate
  • Aruba Certified Switching Professional (ACSP)
  • Certified in Governance of Enterprise IT (CGEIT)
  • Red Hat Certified Engineer (RHCE)
  • Google Certified Professional Cloud Architect
  • Certified Information Privacy Professional (CIPP)
  • Certified Wireless Network Administrator (CWNA)
  • CompTIA Network+
  • Salesforce

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