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Skills

  • Cataloging and shelving
  • Problem resolution
  • Budgets
  • Operational improvement
  • Public speaking and presentations
  • MS Office
  • Supervision
  • Inter-library loans
  • Patron registration
  • Collaboration with educational institutions

Work Experiences

  • Kept a close eye on visitors at the front desk to ensure a safe and clean environment.
  • Assisted with organizing and scheduling 11 community outreach events, increasing library attendance by 43% over 18 months.
  • Assisted patrons in finding research materials.
  • Collaborated with local historical societies.
  • Cataloged pre-ordered materials.
  • Achieved 62% faster item availability.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Assisted in the inventory and cataloging of 5 newly acquired books, reducing processing time by 73%.
  • Collaborated with system customers to determine their needs and deliver method service.
  • Assisted patrons with locating legal documents.

Summaries

  • Committed to literacy advocacy.
  • Experienced Library Helper with success in driving innovation and early adoption of emerging technologies and platforms.
  • Within Miscellaneous, senior Library Helper and outstanding performer in vendor management and quality assurance.
  • Conducted outreach events.
  • Achieved a 40% boost in staff efficiency.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Library Helper with 9 years of successful budget management and workflow optimization experience.
  • Collaborative Library Helper with expertise in developing tailored user experience (UX) tools, including new self-checkout systems that increased self-service use by 33%, driving overall patron efficiency.
  • Contributed to smooth library operations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Enhanced the library's presentation of special exhibits, improving visitor feedback and boosting foot traffic by 38%.
  • Assisted 9 patrons daily with locating research materials, resulting in a 59% increase in library usage.
  • Collaborated with local schools to provide research support sessions for students, increasing student library usage by 68%.
  • Maintained excellent relationships with patrons through professional email correspondence, resolving 15 inquiries monthly.
  • Maintained budgets for community and children programs, cutting costs by $18 without compromise to service quality.
  • Facilitated 5 literacy programs and workshops, broadening community engagement and participation by 40% within 2020.
  • Collaborated with team of 17 in the development of method.
  • Organized user-friendly digital catalogs in SAP, reducing staff and patron catalog search times by 75%.
  • Conducted audits of outdated materials and curated new inventory, improving the relevance of collections aligned with community needs.
  • Assisted reference librarians in creating resource guides, leading to a 47% increase in reference consultation requests.

Affiliations

  • Library Outreach and Engagement Professionals (LOEP) Organization
  • Lions Club
  • Association for Rural & Small Libraries (ARSL)
  • Special Libraries Association (SLA)
  • Friends of the Library Volunteer Program
  • State metric Library Association Member
  • Freemason
  • Public Library Association (PLA)
  • National Archives Foundation
  • Young Adult Library Services Association (YALSA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Digital Literacy for Library Professionals - Summit Group
  • Certificate in Library Futures - metric
  • CompTIA Security+
  • Microsoft Excel Certification for Library Data Entry
  • Advanced Time Management for Library Professionals - HubSpot
  • Certified Public Accountant
  • Public Library Service Safety Training - Cedar Works
  • Salesforce
  • Safe Handling of Information and Privacy Protection (HIPAA) - 2020

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