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Skills

  • Adherence to federal and state guidelines
  • Administrative Process Improvement
  • Client needs assessment
  • Case Presentation Skills
  • Business operations
  • System equipment
  • Community resource knowledge
  • Crisis management
  • MS Office
  • Supervision

Work Experiences

  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Oversaw the delivery of process project by procedure team, which resulted in program.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Achieved a 36% improvement in child safety outcomes.
  • Collaborated with cross-functional teams to draft family care plans that resulted in a 43% increase in the successful resolution of child protection cases.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Achieved 23% fewer repeat referrals to child protection services.
  • Achieved Outstanding Service Award for excellence in case facilitation.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Achieved a 58% drop in family placement disruptions.

Summaries

  • Committed to crisis resolution with over 4 years of experience leading large-scale family meetings, consistently resolving high-risk cases and reducing unresolved cases by 15%.
  • Achieved a 45% reduction in high-tension cases.
  • Achieved a 47% decrease in child protection re-involvement cases.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Awarded Employee of the Year for outstanding collaborative efforts.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 40% reduction in emergency interventions.
  • Achieved 24% fewer repeat referrals to child protection services.
  • Achieved a 77% improvement in child safety outcomes.

Accomplishments

  • Initiated quarterly case reviews among interdisciplinary teams, leading to systemic improvements in service delivery and reducing re-referrals by 57%.
  • Facilitated crisis intervention during difficult family meetings, successfully de-escalating high-tension cases and reducing external interventions by 34%.
  • Introduced flexible meeting scheduling, increasing family attendance by 37% and ensuring critical decisions were made with family input.
  • Adapted meeting facilitation style to accommodate cultural contexts, leading to a 76% increase in partnership with minority families.
  • Collaborated with inter-agency partners to address complex family situations, leading to a 76% reduction in unresolved cases within one year.
  • Coordinated post-meeting follow-ups with families to ensure plans were fully executed, resulting in a 64% compliance rate across 3 cases.
  • Instituted a standardized meeting agenda, resulting in a 39% improvement in meeting efficiency and satisfaction among families and social workers.
  • Reduced documentation errors by 73% through the implementation of a streamlined recording system for family meeting notes.
  • Developed a needs assessment protocol that increased the identification of service gaps by 73%, ensuring families received timely resources.
  • Documented and resolved metric which led to category.

Affiliations

  • American Marketing Association
  • International Association for Social Work with Groups (IASWG)
  • Coalition for Juvenile Justice (CJJ)
  • National Domestic Violence Hotline Volunteer Program
  • Advisory Board for Family Engagement (Boston)
  • Society of Women Engineers
  • Association for Computing Machinery
  • Rotary International
  • Association for Community Organization and Social Administration (ACOSA)
  • American Association for Marriage and Family Therapy (AAMFT)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Positive Behavioral Interventions and Supports (PBIS) Certification - Ironclad Systems
  • Apple Certified Associate (ACA)
  • Nonviolence Crisis Intervention Certification - Jira
  • CompTIA Security+
  • Certified Child Welfare Law Specialist (CWLS) - National Association of Counsel for Children (NACC)
  • Salesforce
  • Collaborative Problem-Solving Specialist - Think:Kids, Massachusetts General Hospital
  • National Child Welfare Workforce Institute Leadership Academy for Supervisors Certification
  • Microsoft Certified Systems Engineer (MCSE)

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