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Skills

  • International sales support
  • Risk management
  • Change Management
  • Warehousing functions
  • Retail store support
  • Sales expertise
  • Advanced Microsoft Excel skills
  • Key stakeholder relationship building
  • Customer experience enhancement
  • Client onboarding processes

Work Experiences

  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Provided ongoing guest service, which included SAP recommendations.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Entered customer interaction details into Microsoft Excel to track requests, document problems, and record solutions offered.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Acquired 6 new customers, resulting in 2% revenue for the team.
  • Taught new employees about the company's operations, policies, and services.
  • Facilitated system orders and ensured that they were completed accurately in order to meet tight deadlines.

Summaries

  • Great phone skills and procedure talents have a proven track record of increasing productivity and customer satisfaction.
  • Client Management Representative is a service-oriented Client Management Representative with unrivaled customer service, task prioritization, and time management skills.
  • Achieved success in providing unsurpassed customer service.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Client Management Representative is a multi-talented Client Management Representative who is consistently rewarded for planning and operational improvements.
  • Customer Service Representative with 14 years of retail experience in fast-paced, team-oriented environments.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Bring extensive high-call volume experience working with method consumers spanning 4 years.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 17 years.
  • Hardworking Client Management Representative with 6 years of telecommuting experience meeting customer needs.

Accomplishments

  • Reduced contract negotiation time by 6% by streamlining the client onboarding and documentation process.
  • Implemented feedback mechanisms that led to a 80% improvement in client onboarding satisfaction scores and accelerated time-to-value.
  • Collaborated with cross-departmental teams to address client feedback, resulting in a 42% increase in product utilization among key accounts.
  • Resolved product issue through consumer testing.
  • Developed and executed a comprehensive client success plan that increased account lifetime value by 53%.
  • Enhanced processes by incorporating advanced data analytics into client management strategies, resulting in a 85% reduction in client churn.
  • Collaborated with team of 18 in the development of framework.
  • Drove a 28% improvement in net promoter score (NPS) by acting as a client advocate and addressing critical pain points.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved category which led to metric.

Affiliations

  • American Marketing Association
  • Customer Service Institute of America (CSIA)
  • Association for Support Professionals
  • The Institute of Customer Service (ICS)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Project Management Institute (PMI)
  • Certified Customer Service Professional (CCSP) method
  • Customer Success Association
  • Rotary International

Certifications

  • Certified Negotiation Expert (CNE) by Cedar Works
  • Account Management Strategy Certification by Ironclad Systems
  • Salesforce
  • Advanced Certificate in Client Facing Leadership by Vantage
  • CRM System Administrator Certification - QuickBooks
  • Cisco Certified Network Associate (CCNA)
  • Certified Account Management Professional (CAMP) by Strategic Account Management Association
  • Google Project Management: Professional Certificate via Coursera
  • Conflict Resolution and Mediation Certification – Harvard University Professional Program
  • Cisco Certified Internetwork Expert (CCIE)

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