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Skills

  • Inventory and restocking
  • Drug inventory management
  • Seasoned in medical clinical procedures
  • Relationship building and retention
  • Mentorship and professional development
  • Data-driven decision making
  • Wellness services
  • Training and mentoring
  • Staff management
  • Clinical error reduction

Work Experiences

  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Championed initiatives to improve diversity and inclusivity.
  • Advocated for staff needs.
  • Achieved a 71% reduction in clinical errors.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Acted as the liaison between clinical staff and administration.
  • Achieved a significant decrease in patient readmission rates.
  • Awarded for team efforts in 2019.
  • Communicated with patients while maintaining the confidentiality of their medical information.

Summaries

  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Aimed at clinical protocol reviews and safety assurance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Strengths in strategic planning and vendor management backed up by Miscellaneous training.
  • Hope to help Vantage achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • A gifted individual who speaks 3 languages fluently.
  • Achieved 36% faster emergency response time.
  • Achieved certification by 2017.
  • Vendor management and cross-functional collaboration experts.

Accomplishments

  • Streamlined patient discharge processes, reducing average discharge time by 41% minutes and improving patient throughput.
  • Mentored and coached 13 junior staff members, improving overall competency by 60% over a two years evaluation period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 14 in the development of method.
  • Led patient care team integration by merging 2 departments, improving inter-team communication and optimizing patient care pathways.
  • Established and monitored patient care standards, leading to 81% fewer patient readmissions and improved quality scores.
  • Orchestrated a multi-site EHR system upgrade, achieving 28% error reduction while lowering system downtimes by 13 hours.
  • Reduced the time for patient intake processes by 77% through evaluation of workflows and targeted process improvements.
  • Collaborated with IT to enhance cybersecurity measures of clinical systems, reducing system vulnerabilities by 82%, improving data protection.
  • Collaborated in the design of a multi-disciplinary care model that resulted in 48% fewer hospital readmissions and better patient outcomes.

Affiliations

  • National Association for Healthcare Quality (NAHQ)
  • Council of Emergency Medicine Residency Directors (CORD)
  • Association of Perioperative Registered Nurses (AORN)
  • Association of Clinical Research Professionals (ACRP)
  • American Marketing Association
  • American Medical Informatics Association
  • National Institute for Occupational Safety and Health (NIOSH)
  • National Association of Social Workers
  • Jaycees
  • National Committee for Quality Assurance (NCQA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional Coder (CPC) by category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Health Care Quality Management Certification (HCQM) by American Board of Quality Assurance and Utilization Review Physicians
  • Lean Six Sigma Green Belt Certification
  • Apple Certified Associate (ACA)
  • Salesforce
  • Board Certification in Healthcare Management (FACHE) by American College of Healthcare Executives
  • Clinical Nurse Leader (CNL) Certification by Brightline
  • Microsoft Certified Systems Engineer (MCSE)

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