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Skills

  • Team building
  • Conflict Resolution with Customers
  • Knowledge of multi-modal transport logistics
  • Preventative maintenance scheduling
  • Locating VINs
  • Compliance with security procedures for valuable cargo
  • Fleet safety report improvement initiatives
  • Handling high delivery volumes with accuracy and speed
  • Data entry for vehicle logs and delivery records
  • Process improvement

Work Experiences

  • Inspected the vehicle before and after trips, logging and reporting mechanical issues to avoid dangerous situations.
  • Achieved no reported safety violations.
  • Anticipated customer needs.
  • Used my well-honed negotiating skills to secure cost-effective program equipment pricing.
  • Contacted Front End Driver to report framework and process incidents and figure out the best way to resolve them.
  • Awarded Outstanding Service Award for consistently exceeding delivery metrics and customer satisfaction scores above 64% during 2018.
  • Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift.
  • Handled customer complaints professionally, gathering all necessary information to make informed decisions and resolve issues.
  • Achieved a 81% reduction in clerical errors.
  • Collaborated with team members to streamline delivery assignment processes, which improved delivery speed by 54%.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at monitoring real-time traffic data.
  • Adhered to DOT-mandated driving limits.
  • Certified in the use of procedure and process machinery.
  • Accomplished Front End Driver.
  • Achieved zero recorded incidents through 2015.
  • Defensive driving techniques have been taught to me.
  • Achieved customer satisfaction above 47%.
  • Achieved a 62% increase in fuel efficiency.
  • Achieved fuel savings.

Accomplishments

  • Coordinated with customer service teams to address client complaints, leading to a 48% reduction in late deliveries in 18 months.
  • Enhanced logistical efficiency by reducing route delays by 28% through proactive identification and avoidance of construction zones.
  • Tracked and resolved on-route delays using real-time GPS data, leading to a 32% increase in overall fleet efficiency.
  • Leveraged local knowledge to optimize routes, decreasing fuel usage by 64% and increasing daily delivery output by 15.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented and adhered to safety recall fulfillment protocols, directly contributing to an 25% increase in customer safety confidence.
  • Successfully increased Beacon Labs’s delivery capacity by 22% by reducing turnaround time between consecutive deliveries.
  • Met tight deadlines for special delivery requests, increasing customer retention by 74% and contributing to a Cedar Works goal.
  • Reached a fleet safety compliance rate of 79%, ensuring all vehicle inspections were up to date with local and federal regulations.
  • Assisted in achieving a 43% decrease in vehicle maintenance shutdowns through regular communication with fleet mechanics.

Affiliations

  • American Marketing Association
  • Responsible Care® Program Certification
  • Commercial Vehicle Training Association (CVTA)
  • Freemason
  • American Medical Informatics Association
  • Toastmasters
  • Certified Safety Professional (CSP)
  • National Institute for Automotive Service Excellence (ASE)
  • American Public Transportation Association (APTA)
  • International Association of Administrative Professionals

Certifications

  • Transportation Operations Management Certificate – Brightline
  • Commercial Driver's License (CDL) – Ohio
  • Emergency Response Driver Safety Certification
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • DOT Medical Card compliant with FMCSA requirements

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