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Skills

  • Business operations
  • Relationship development
  • Collaboration with IT Vendors and Suppliers
  • Problem resolution
  • Compliance with Data Protection Regulations
  • Organization
  • Diagnostic tool utilization
  • Legacy system migration
  • Regulatory compliance
  • IT Compliance Management

Work Experiences

  • Audited IT infrastructure at Denver.
  • Advised leadership on hardware performance and optimization, resulting in the adoption of new standards to improve scalability.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Analyzed network traffic.
  • Achieved a 2-hour decrease in deployment time.
  • Applied updated knowledge to enhance system integrity.
  • Evaluated and adopted new technologies to meet changing industry needs.
  • Assisted in setting up and administering user accounts for over 3 employees, ensuring seamless transitions during onboarding.
  • Achieved reduction for 59% of cases.
  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.

Summaries

  • Accomplished PC Analyst with a proven track record of assisting in successful migrations of 7 systems, enhancing technical efficiency and reducing user complaints.
  • Achieved standard compliance.
  • Specialized knowledge of how to optimize systems to meet changing needs, improve collaboration, and strengthen security.
  • Conducted diagnostics to enhance efficiency.
  • HubSpot and Workday expert.
  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.
  • Within Miscellaneous, senior PC Analyst and outstanding performer in data analysis and cross-functional collaboration.
  • Agile PC Analyst adept at responding to technical challenges, consistently delivering 41% first-contact resolution rates for thousands of employees.
  • Proven track record of translating specific business objectives such as growth and efficiency into new system designs.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Reconfigured automated system tasks, which decreased manual intervention by 48% and reduced technician workload.
  • Trained over 13 employees on new hardware, improving operational knowledge and reducing the need for IT support by 34%.
  • Onboarded and trained new IT staff on established preventative maintenance protocols, resulting in fewer critical machine failures.
  • Coordinated end-user support for software installations and troubleshooting, successfully closing 8 tickets with 30% user satisfaction.
  • Consulted with cross-functional teams to deploy new network infrastructure, increasing system reliability by 77%.
  • Developed and implemented a disaster recovery plan, reducing data recovery times to under method and preventing further data loss.
  • Advised on budget allocations for IT infrastructure, ensuring the procurement of SAP at $10 below projected costs.
  • Resolved product issue through consumer testing.
  • Upgraded antivirus solutions across 2 systems, leading to a measurable 81% reduction in security incidents.
  • Administered the configuration of Jira devices through Mobile Device Management (MDM) solutions, reducing downtime by 17%.

Affiliations

  • Rotary International
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society
  • National Capital Region Technology Professionals Networking Group
  • Project Management Institute (PMI) member with PMP® certification
  • Membership in the National Computer Repair Technicians Community
  • Microsoft Certified Professional (MCP) since 2019
  • Moderator for online IT troubleshooting and tech support forum framework
  • Certified IT Infrastructure Library (ITIL) Practitioner
  • Lions Club
  • Windows Server Engineering Forum contributor focused on scripting automation

Certifications

  • HDI Desktop Support Technician Certification
  • Certified Hardware Asset Management Professional (CHAMP)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified: Azure Fundamentals
  • Google IT Support Professional Certificate
  • Cisco Certified Network Associate (CCNA)
  • Certified in Risk and Information Systems Control (CRISC)
  • VMware Certified Professional (VCP)
  • SANS GIAC Security Essentials (GSEC)
  • Certified Technology Specialist (CTS)

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