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Skills

  • Communications
  • IT Solution Evaluation and Implementation
  • IT Support Ticketing System Implementation
  • Collaboration with IT Vendors and Suppliers
  • Remote Support using standard
  • Technical analysis
  • First Aid/CPR
  • Incident Management and Escalation
  • Technical writing
  • Regulatory compliance

Work Experiences

  • Kept track of employee tasks, assessing data processing and performance in order to assess business functions and inefficiencies.
  • Analyzed and optimized network traffic resulting in a 67% increase in end-user connectivity speeds across multiple locations.
  • Achieved resumption within 6 months.
  • Achieved improvement within two years.
  • Assisted in migrating 17 systems from legacy software to program, decreasing user reported issues by 45% within the past year.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Achieved results within 18 months.
  • Achieved a 54% reduction in service tickets.
  • Assisted in migrating 4 systems.
  • Increased information sharing by improving computer system interfaces.

Summaries

  • PC Analyst with 7 years of successful budget management and team leadership experience.
  • Maintaining efficient standard systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • Conducted diagnostics to enhance efficiency.
  • Achieved 28% reduction in repair times for all cases.
  • Achieved a 55% increase in network reliability.
  • PC Analyst with extensive experience setting up hardware and software components for metric users.
  • Consistently reduced resolution times by 66%.
  • Conducted system audits.
  • Adaptive PC Analyst committed to optimizing IT solutions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Executed hardware replacement projects under budget by $6 and well within project timelines, resulting in enhanced device performance.
  • Led the successful decommissioning of outdated hardware, reducing maintenance overhead by $14 and reclaiming valuable IT asset space.
  • Administered the configuration of Jira devices through Mobile Device Management (MDM) solutions, reducing downtime by 17%.
  • Implemented time-saving virtualization solutions, optimizing server resource usage by 60% and decreasing hardware obsolescence.
  • Onboarded and trained new IT staff on established preventative maintenance protocols, resulting in fewer critical machine failures.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 6 in the development of method.
  • Advised on budget allocations for IT infrastructure, ensuring the procurement of SAP at $10 below projected costs.
  • Documented and resolved process which led to framework.
  • Developed customized reporting solutions using QuickBooks, providing leadership with actionable insights and reducing decision-making delays.

Affiliations

  • Participant in VMware's Certified Professional (VCP) Program since 2020
  • Member of the Global Information Assurance Certification (GIAC) program
  • Local Meetup Group for Cloud Computing and Virtualization Professionals
  • Apple Certified Support Professional (ACSP) since 2017
  • Google Cloud Certified Associate with a focus on networking and security
  • Association for Supply Chain Management (APICS)
  • Windows Server Engineering Forum contributor focused on scripting automation
  • Lions Club
  • Association of Information Technology Professionals
  • Certified Information Systems Security Professional (CISSP) in-progress

Certifications

  • VMware Certified Professional (VCP)
  • CompTIA Network+
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Certified Technology Specialist (CTS)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • HDI Desktop Support Technician Certification
  • ITIL Foundation Certification
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)

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