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Skills

  • Customer Service Communication
  • Team building
  • Process improvement
  • Team management
  • Cargo handling
  • Administrative support
  • Building customer relationships
  • Adaptive decision-making during route changes
  • Defensive driver training
  • Emergency vehicle repair

Work Experiences

  • Management recognized me for providing outstanding customer service.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Checked and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to make sure they were in good working order.
  • Adhered closely to HOS (Hours of Service) regulations, ensuring compliance with DOT guidelines and avoiding potential fines.
  • Achieved zero accidents in 7 years.
  • Adhered to HOS (Hours of Service) regulations.
  • Went 6 days without having an accident while driving a car.
  • Addressed issues related to delivery service.
  • Answered 6 phone calls per one year to assist customers.

Summaries

  • Achieved performance targets consistently.
  • Initiative, metric, and system are all available.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Ability to recognize procedure issues and integrate metric solutions to achieve category.
  • Clean driving record and current CDL required, as well as a thorough understanding of safety and traffic regulations.
  • Achieved 7 years of accident-free driving.
  • Self-starter and team player who is well-versed in DOT regulations and order verification procedures.
  • Strategic thinker with expertise in stakeholder engagement.
  • Class B Delivery Driver is a hardworking and dependable Class B Delivery Driver who excels at vendor management and risk assessment.
  • Knowledge of Jira in depth, as well as process improvement and workflow optimization abilities.

Accomplishments

  • Coordinated with dispatch on over 14 deliveries to manage special client requests, resulting in 76% repeat business.
  • Collaborated with dispatch team to plan efficient routes for 4 deliveries per day, reducing fuel consumption by 17%.
  • Managed inventory accuracy by verifying shipments against orders, enhancing stock records and reducing errors by 20% %.
  • Awarded standard for maintaining an accident-free record over system, contributing to improved company-wide safety statistics.
  • Introduced new vehicle maintenance protocol that improved vehicle lifespan by 29% and reduced repair costs across three years.
  • Supported fleet expansion by configuring schedules to accommodate 3 new vehicles, maintaining seamless delivery operations.
  • Resolved client concerns in-person and over the phone, securing a consistent 33% satisfaction rating across 2020 reviews.
  • Liaised with customers to ensure proper delivery times and special handling instructions, resulting in a 80% increase in client satisfaction.
  • Maximized fuel efficiency and delivery schedules, reducing delivery-related expenses by 31% while completing daily delivery quotas.
  • Supported continuous training and professional development of team members in safe driving and delivery methods, contributing to a 47% increase in overall team productivity.

Affiliations

  • Participant in First Aid and Accident Response Training for CDL Drivers, Austin
  • Completed Commercial Driver’s License Class B Training Program, metric - 2018
  • Holder of Advanced Endorsement, Commercial Driver License in Air Brakes, Boston - 2023
  • Member, National Truckers Association
  • Member, Professional Truck Driver Institute (PTDI), improving standards for truck drivers
  • Licensed Delivery Vehicle Inspector, National Association of Small Trucking Companies (NASTC)
  • Volunteer Member, Highway Watch program - 2023
  • Member, North American Transport Driving & Safety Alliance
  • Certified Member, Professional Drivers Safety Council for Zero Accident Awards
  • Certified in DOT/FMCSA hours of service regulations - 2021

Certifications

  • Forklift Operator Certification
  • Professional Truck Driver Institute (PTDI) Certification
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Transportation and Logistics Specialist Certification (TLSC)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Air Brake System Training from Meridian
  • TSA Security Threat Assessment
  • Passenger Transport Endorsement (P)

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