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Skills

  • Cash handling accuracy
  • Loyalty program management
  • Team management
  • Multitasking in high-traffic environments
  • Inventory Management Collaboration
  • Interpersonal communication
  • Customer Relationship Management (CRM)
  • Point-of-sale (POS) system expertise
  • Adaptability in Fast-paced Environments
  • Operational improvement

Work Experiences

  • Collaborated with mall management.
  • Achieved a 47% improvement in customer feedback ratings.
  • Increased the team's revenue by over $16 in sales.
  • Achieved this within the past year.
  • Achieved a 17% reduction in product return rates.
  • Assisted in the development and execution of monthly promotional campaigns, leading to a 66% increase in weekend sales.
  • Boosted visibility.
  • Achieved this over 2015.
  • Achieved 54% increase in walk-in customers.
  • Achieved sales over a 18 months weekend event.

Summaries

  • Achieved consistent sales success.
  • Achieved daily sales increases of $14.
  • Adept at leveraging cross-promotional strategies.
  • Achieved a 85% increase in weekend sales in 2017.
  • Adept at customizing pricing strategies.
  • Achieved a $12 uplift in revenue.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Built rapport with customers.
  • Aligned customer service efficiency with strategic upselling techniques.
  • Adjusted product displays to maximize impulse purchases.

Accomplishments

  • Partnered with a regional sales manager to pilot a localized kiosk sales strategy, boosting revenue by $2 within one year.
  • Acquired 7 new customers in Raleigh by leveraging referral programs and promoting limited-time offers at key kiosk events.
  • Coordinated kiosk participation in a local community event, growing brand exposure by 39% and generating $15 in direct sales over a 6 months period.
  • Optimized kiosk layout to enhance product visibility, resulting in a 23% increase in customer interactions and product sales.
  • Increased revenue by assisting 9 customers per shift, consistently surpassing sales goals and generating $5 in monthly revenue for the kiosk.
  • Boosted kiosk performance by piloting a targeted marketing campaign in the Columbus region, generating 23% more leads and increasing overall conversions.
  • Surpassed weekly sales target by 30%, generating $4 in revenue for the kiosk through proactive customer engagement and upselling high-ticket products.
  • Introduced an initiative to sell in-store demos at a discounted rate, resulting in a 84% increase in product turnover and customer satisfaction.
  • Resolved product issue through consumer testing.
  • Maintained consistent communication with supply chain teams to ensure timely kiosk restocking, reducing out-of-stock instances by 70% over 18 months.

Affiliations

  • Jaycees
  • National Association of Convenience Stores (NACS)
  • Society of Women Engineers
  • Retail Performance Academy
  • University Retail Club, Phoenix
  • Retail Sales Professional Organization (RSPO)
  • National Association of Sales Professionals (NASP)
  • Retail Industry Leaders Association (RILA)
  • International Association of Administrative Professionals
  • Association for Computing Machinery

Certifications

  • Point of Sale (POS) System Certification by system
  • Cisco Certified Network Associate (CCNA)
  • Retail and Sales Excellence Certification by standard
  • Certified Store Visual Merchandising Coordinator by metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Brand Ambassador by method
  • Basic Product Knowledge Certification by procedure
  • Strategic Sales Management Professional by program
  • Microsoft Dynamics 365 Fundamentals (CRM) by Microsoft
  • Retail Operations and Management Certificate by category

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