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Skills

  • Budgets
  • Point-of-sale (POS) system expertise
  • Conflict resolution
  • Project organization
  • Relationship development
  • MS Office
  • Negotiation skills
  • Sales forecasting
  • Loyalty program management
  • Interpersonal communication

Work Experiences

  • Built rapport with clients.
  • Achieved this within the past year.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Achieved this over 2015.
  • Achieved a $11 revenue uplift in several months.
  • Collaborated with cross-functional teams.
  • Achieved $2 in early sales.
  • Helped customers by answering their questions and completing their requests.
  • Achieved 54% increase in walk-in customers.
  • Collaborated with mall management.

Summaries

  • Strengths in quality assurance and client relations backed up by Miscellaneous training.
  • Attracted 72% more customers.
  • Achieved consistent increases in sales volume.
  • Sells framework and program products while keeping up with changing industry trends and customer preferences.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Kiosk Sales Representative is successful in promoting customer loyalty, satisfaction, and purchases.
  • Accomplished in promoting high-demand ServiceNow, contributing to increased daily transactions and overall sales growth in 2019.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Adjusted product displays to maximize impulse purchases.
  • Achievements in loyalty program management by showcasing products through effective demonstrations, yielding 7 daily customer sign-ups in Portland.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Participated in procedure as a kiosk sales lead, achieving $4 in sales during the three years event by using customized sales pitches and targeted product recommendations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented an improved sales check-out process, reducing transaction time by 83% and improving overall customer experience at the kiosk.
  • Digitized sales transaction records, reducing paperwork by 41% while improving sales tracking and performance reporting accuracy.
  • Developed and executed a kiosk-specific loyalty rewards program, leading to a 58% boost in repeat customer purchases and lifetime value over 6 months.
  • Maintained a 69% customer satisfaction rating through exceptional product knowledge and resolving over 7 customer inquiries daily.
  • Acquired 7 new customers in Raleigh by leveraging referral programs and promoting limited-time offers at key kiosk events.
  • Launched a 'buy more, save more' promotion across all kiosks in Chicago, leading to a 39% increase in average order value and overall foot traffic growth.
  • Introduced an initiative to sell in-store demos at a discounted rate, resulting in a 84% increase in product turnover and customer satisfaction.
  • Tracked customer feedback on kiosk service and products, enabling further enhancements that improved customer NPS (Net Promoter Score) by 16 points in three years.

Affiliations

  • International Association of Administrative Professionals
  • Retail Sales Professional Organization (RSPO)
  • National Association for Business Economics (NABE)
  • Freemason
  • Advanced Sales Techniques Certification, Cedar Works
  • Lions Club
  • Jaycees
  • Institute of Sales Professionals (ISP)
  • Society of Sales & Marketing Professionals in Retail
  • Content Marketing and Retail Strategy Group (CMRSG)

Certifications

  • ServSafe
  • Certified Retail Management Professional (CRMP) by category
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Social Selling Professional by NASP
  • First Aid/CPR Certified
  • Certified Sales Professional (CSP) by National Association of Sales Professionals (NASP)
  • Negotiation Skills Certification by metric
  • CompTIA Security+
  • Customer Relationship Management (CRM) Specialist Certification by standard
  • Certified Inbound Sales by HubSpot Academy

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