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Skills

  • External debt recovery agency collaboration
  • Relationship development
  • Third-party collaboration
  • Team building
  • Organization
  • Program equipment
  • Audit and risk management
  • Cash flow optimization
  • Credit Risk Mitigation
  • Aging report automation

Work Experiences

  • Collected more than $11 in outstanding accounts.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results within the first two years.
  • Achieved results within the first one year of employment.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with the legal department.
  • Completed the reduction within several months.
  • Collaborated closely with external auditors during the annual review, ensuring full compliance in the credit control department.
  • Achieved results within 18 months.
  • Accomplished this within several months.

Summaries

  • Strengths in process improvement and risk assessment backed up by Accounting and Finance training.
  • Accomplished Credit Control Manager with expertise in reducing debtor days by 13. Increased overall collections by 45% through innovative payment terms revisions.
  • Designed SOPs that improved departmental performance.
  • Boosted team productivity by 19%.
  • Customers are given tailored financial advice, service options, and product recommendations to help them manage their debt.
  • Collaborated interdepartmentally.
  • I have 18 years of experience and am looking for a position that is dynamic and growth-oriented.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Conducted credit assessments for high-value clients.
  • When it comes to money management, accuracy, honesty, and attention to detail are essential.

Accomplishments

  • Partnered with accounts receivable to effectively assess client creditworthiness, leading to more stringent credit granting and process.
  • Reduced bad debt provisions by 15% through targeted negotiations and payment plan arrangements with key clients.
  • Optimized customer payment behavior by introducing credit education workshops, reducing DSO (Days Sales Outstanding) by 12 days.
  • Facilitated bi-weekly meetings with senior finance leaders to align credit control activities with cash flow forecast adjustments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented multilingual communication strategies (Mandarin, Portuguese), improving international client relationships and reducing payment delays.
  • Coordinated collection activities with external legal teams, successfully securing payments from clients with prolonged overdue debts.
  • Led credit term restructuring project, aligning payment terms with market standards and producing 69% increase in timely collections.
  • Reviewed and revised company-wide credit control procedures, contributing to a 63% reduction in overdue accounts.
  • Helped recover $16 through collaboration with legal on overdue accounts flagged for write-off.

Affiliations

  • American Medical Informatics Association
  • Women In Credit (WIC) initiative
  • Society of Human Resource Management
  • Toastmasters
  • International Factoring Association (IFA)
  • The International Organization of Standardization (ISO) standard
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Freemason
  • Credit Research Foundation (CRF)

Certifications

  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Financial Planner (CFP) Vantage, 2023
  • Certified Business Analysis Professional (CBAP)
  • Intermediate Credit and Debt Control Certification (Northwind, 2024)
  • Apple Certified Associate (ACA)
  • Certified Internal Auditor (CIA) – Beacon Labs, 2022

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