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Skills

  • Automation of financial reporting
  • Process improvement
  • Client counseling
  • Team building
  • Budgets
  • Credit policy development
  • Aging report automation
  • Credit report pulling
  • Advanced spreadsheet and financial modeling skills
  • External debt recovery agency collaboration

Work Experiences

  • Designed and delivered a credit control training program for compliance, improving cross-functional efficiency by 68%.
  • Conducted thorough credit assessments of new clients, approving lines of credit worth over $10 in several months.
  • Approved lines of credit worth over $7.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved a 36% improvement in compliance with company standards.
  • Achieved results within the first one year of employment.
  • Handled over 16 customer communications via phone, email, and web chat every day.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Audited existing credit accounts and adjusted terms, directly lowering bad debt write-offs by 72% in 2020.
  • Collaborated with external auditors.

Summaries

  • Cut Days Sales Outstanding (DSO) from 14 to 13 days.
  • Cut overdue accounts by 69%.
  • Detail-focused Credit Control Manager adept at revising credit approval processes, driving approval time efficiency by 40% with no impact on credit risk.
  • Achieved payment recovery of over $12.
  • Achieved 80% adherence to credit standards.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in process improvement and risk assessment backed up by Accounting and Finance training.
  • Collaborated with legal teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Approved lines of credit worth over $14.

Accomplishments

  • Helped recover $16 through collaboration with legal on overdue accounts flagged for write-off.
  • Reconciled 7 customer accounts each month with 100% accuracy while resolving discrepancies within three years.
  • Documented and resolved procedure which led to process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented multilingual communication strategies (Mandarin, Portuguese), improving international client relationships and reducing payment delays.
  • Collaborated with external debt recovery agencies, successfully reclaiming 63% of outstanding debts.
  • Drove 68% improvement in debt recovery operations by designing a more effective dunning communication process.
  • Ran weekly aging reports across 2 departments, significantly improving debtor communication and collection efficiency.
  • Exceeded monthly team targets for debt recovery by 73%, through strategic client outreach and relationship management.
  • Collaborated with the Risk Management team to redesign credit approval processes, reducing bad debt ratios by 16%.

Affiliations

  • American Society of Safety Professionals
  • Credit & Collections Management International (CCMI)
  • Jaycees
  • The International Organization of Standardization (ISO) standard
  • Society of Human Resource Management
  • CPA Association initiative
  • National Association of Credit Management (NACM)
  • Association of Finance Professionals (AFP)
  • International Council of Nurses
  • International Association of Administrative Professionals

Certifications

  • Certified Business Analysis Professional (CBAP), Lakeside Partners, 2024
  • Salesforce
  • Certified Risk Management Specialist (Brightline, 2015)
  • Association of Chartered Certified Accountants (ACCA) (Phoenix, 2023)
  • Debt Collection Management Certification (Vantage, 2021)
  • Intermediate Credit and Debt Control Certification (Northwind, 2024)
  • CompTIA A+ Technician
  • Lean Six Sigma Green Belt – Process Improvement (2021)
  • Apple Certified Associate (ACA)
  • International Credit & Risk Management (ICRM) Certification (Cedar Works, 2023)

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