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Skills

  • Menu knowledge and daily special presentations
  • Point of sale knowledge
  • Guest relations management
  • Conflict resolution with customers and staff
  • Front-of-house operational streamlining
  • Collaborative menu planning with culinary staff
  • High-volume guest service management
  • Tableside service
  • Cash handling expert
  • Menu presentation

Work Experiences

  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Showed enthusiasm and promoted category service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Achieved a 68% improvement in post-dining surveys.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 14%.
  • Offered refills on category, method, and initiative beverages.
  • Cashed out customers using cash registers and credit card machines, handling up to $5 in cash per event.
  • Met the past year sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.

Summaries

  • Lead Waiter is a multi-talented Lead Waiter who is consistently rewarded for planning and operational improvements.
  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Offering extensive knowledge, a strong work ethic, and over 12 years of experience in the field.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Explaining flavor, process, and framework aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Within Miscellaneous, senior Lead Waiter and outstanding performer in process improvement and strategic planning.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Lead Waiter is a communicative Lead Waiter who is committed to providing exceptional service and unforgettable guest experiences.

Accomplishments

  • Led the introduction of digital table-side ordering technology, which cut down order-processing times by 61% and improved service accuracy.
  • Consistently exceeded personal sales goals by 38% through strong product knowledge and exceptional guest rapport.
  • Worked closely with shift leads to adjust staffing levels in response to real-time changes in business demand, ensuring labor costs remained within system limits.
  • Reduced waste by 33% through better portion control and upselling techniques, leading to a more efficient use of restaurant resources.
  • Trained and mentored new waitstaff on food safety standards, leading to 9% better adherence to health and safety regulations within the team.
  • Ensured compliance with Chicago health and safety regulations, contributing to 11 consecutive successful inspections.
  • Coordinated catering orders and large restaurant events, ensuring timely and accurate service for parties exceeding 7 guests.
  • Proactively managed high-volume sections, ensuring timely and attentive service in peak periods, contributing to a 10% increase in positive guest reviews.
  • Monitored inventory levels and coordinated with suppliers to eliminate product shortages during peak hours, maintaining smooth dining operations.
  • Developed and maintained strong relationships with VIP guests, contributing to a 48% year-over-year increase in customer retention.

Affiliations

  • Restaurant Sustainability Professionals Network
  • Food and Beverage Service Training and Certification Program
  • Jaycees
  • Certified Food Service Professional (CFSP) Certification Recipient
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Rotary International
  • ServSafe Certification Holder
  • Local Culinary Arts School Ambassador or Partnership with Seattle
  • Certified Guest Service Professional (CGSP)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Experience Management Certification, Cedar Works
  • Food Safety Manager Certification (National Registry of Food Safety Professionals - NRFSP)
  • Event Planning Certificate - Meeting Professionals International (MPI)
  • Certified Hospitality and Tourism Professional (CHTP)
  • Safe Alcohol Service Certification
  • Introductory Sommelier Certificate (Court of Master Sommeliers)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Basic Food Hygiene Certificate - Chartered Institute of Environmental Health (CIEH)

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