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Skills

Boosting average check size through upselling strategies
Dining area cleanliness
Order accuracy
Guest seating arrangements
Stocking and replenishing
Menu knowledge and daily special presentations
Menu memorization
High-volume guest service management
Wine service
Customer-focused service strategies

Work Experiences

Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
Achieved results in 2021.
Met the past year sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
Achieved 7 consecutive reviews.

Summaries

Lead Waiter with 8 years of successful data analysis and project management experience.
Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
Excellent customer service and conflict resolution skills have been demonstrated in the past.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
Dedicated to learning, growing, and succeeding in Miscellaneous.
By independently handling side work and cleaning up spills, she is effective at promoting team success.
Lead Waiter with 3 years of bartending and waitressing experience.

Accomplishments

Developed team training materials focused on tabletop service excellence, improving order accuracy and guest satisfaction scores by 45%.
Coordinated catering orders and large restaurant events, ensuring timely and accurate service for parties exceeding 7 guests.
Optimized employee scheduling based on predicted foot traffic, successfully reducing labor costs by 81% while maintaining service quality during busy periods.
Organized and assisted with daily set-up and closing tasks, consistently achieving a 23% reduction in daily preparation time.
Reduced overall table wait times by implementing an efficient tabe turnover strategy, directly increasing revenue per shift by 32%.
Collaborated with management to design and implement a guest feedback initiative, resulting in a 66% increase in actionable customer insights and service improvements.
Proactively managed high-volume sections, ensuring timely and attentive service in peak periods, contributing to a 10% increase in positive guest reviews.
Worked closely with management to track and achieve weekly performance goals related to customer satisfaction, helping the restaurant average a 25% higher service rating.
Assisted in the organization of special events and large parties, coordinating efforts with kitchen and bar staff to provide seamless service to over 2 guests.
Monitored inventory levels and coordinated with suppliers to eliminate product shortages during peak hours, maintaining smooth dining operations.

Affiliations

Hospitality Leadership Certificate Program by Northwind
Lions Club
Toastmasters
Global Foodservice Institute Member
International Food Service Executives Association (IFSEA) Member
Food and Beverage Service Training and Certification Program
Society of Women Engineers
Certified Restaurant Server Program
American Society of Safety Professionals
Rotary International

Certifications

Certified Specialist of Wine (CSW)
Advanced Wine Certificate - Wine & Spirit Education Trust (WSET)
Certified Dining Room Associate (CDRA)
Allergens Awareness Training Certification
Introductory Sommelier Certificate (Court of Master Sommeliers)
Salesforce
Event Planning Certificate - Meeting Professionals International (MPI)
Certified Business Analysis Professional (CBAP)
CompTIA A+ Technician
CompTIA Network+

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