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Skills

  • Initiative equipment
  • Product placement optimization
  • Loss prevention strategies
  • Budget Management
  • Customer satisfaction improvement
  • Developing brand messaging
  • Cost reduction strategies
  • Multitasking in a fast-paced environment
  • Employee retention strategies
  • KPIs development

Work Experiences

  • Assessed workforce needs and hired talented employees, reducing time-to-fill open positions from 4 weeks to 15 weeks.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Returned change and currency and processed debit and credit card payments with a 7% accuracy rate.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 9% increase in efficiency.
  • Achieved zero workplace accidents for 8 consecutive months.
  • Conducted research to find appropriate answers to customer questions.
  • Increased sales by 18% by providing purchase advice and promoting additional products.
  • Created a task schedule for Hardlines Managers based on their individual strengths and knowledge of cross-functional collaboration.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved results over 18 months.
  • Client-facing professional with a positive attitude and expertise in quality assurance and client relations.
  • Professional with budget management and quality assurance abilities who is dependable and attentive.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Agile and adaptable group leader with a stellar procedure history, a motivational approach, and an upbeat personality.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Adept at workforce planning.

Accomplishments

  • Worked closely with district management to develop store-specific sales strategies, achieving 51% growth over the past year in a competitive market.
  • Resolved product issue through consumer testing.
  • Increased the Hardlines section's sales contribution to total store revenue by 77% over several months through effective assortment planning.
  • Played a pivotal role in transforming underperforming departments, improving category performance by 79% within several months.
  • Documented and resolved process which led to initiative.
  • Implemented a new visual merchandising strategy, increasing customer engagement and driving a 79% lift in weekly sales.
  • Identified and resolved process inefficiencies in receiving, lowering average turnaround time from 11 days to 4 days.
  • Implemented dynamic pricing strategies during promotional periods, resulting in a 16% increase in revenues.
  • Led merchandising resets for seasonal promotions, resulting in a 70% growth in foot traffic during key sales periods.
  • Developed comprehensive loss prevention training, reducing shrink from $129,000 to $208,000, improving overall profitability.

Affiliations

  • Lions Club
  • Association of Information Technology Professionals
  • Association of Latino Professionals For America (ALPFA)
  • Certified Professional in Supply Management (CPSM) Program Affiliation
  • Project Management Institute (PMI)
  • American Institute of Retail Management (AIRM)
  • Retail Industry Leaders Association (RILA)
  • Retail Merchandising Managers Association (RMMA)
  • Society of Human Resource Management
  • Women in Retail Leadership Circle (WIRLC)

Certifications

  • Financial Analysis for Retail Management Certificate – Lakeside Partners
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified Retail Operations Professional (CROP) - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP) – 2019
  • Project Management Professional (PMP)
  • Certified Purchasing Professional (CPP) – standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect

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