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Skills

  • KPI and performance metric tracking
  • Supervision
  • Vendor relationship management
  • Menu development and seasonal planning
  • Data-driven decision making
  • Process improvement
  • Distribution center management
  • Financial auditing and record-keeping
  • Bulk purchasing optimization
  • Performance Tracking and Reporting

Work Experiences

  • Boosted team efficiency by 77% %.
  • Conducted research to find appropriate answers to customer questions.
  • Achieved a 28% reduction in labor costs.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Educated customers about promotions to increase sales.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Achieved zero non-compliance issues during 3 audits.
  • Achieved sales growth over one year.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 7% increase in efficiency.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.

Summaries

  • Agile and adaptable group leader with a stellar framework history, a motivational approach, and an upbeat personality.
  • Costs were consistently reduced while profits were increased.
  • Professional with process improvement and strategic planning abilities who is dependable and attentive.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Collaborative leader focused on cross-functional teamwork.
  • ServiceNow is something I'm familiar with.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Achieved zero non-compliance during 4 audits.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Achieved results in just one year.

Accomplishments

  • Partnered with IT to integrate a new point-of-sale system, reducing wait times and improving checkout efficiency by 64%.
  • Reduced inventory-related downtime by 39% through the implementation of a revised stock reorder threshold system.
  • Established a proactive equipment maintenance schedule, reducing downtime by 52% and extending equipment longevity.
  • Successfully managed bulk purchasing contracts, saving the organization standard over the first 18 months.
  • Managed vendor relationships, securing favorable bulk purchasing deals that lowered supply costs by 42%.
  • Managed a team to prepare and distribute over 15 meals per day while maintaining an average customer satisfaction score of 79%.
  • Helped secure a process ensuring better funding for future commissary operations by overseeing an innovative cost-saving project.
  • Facilitated staff training on sanitation best practices, achieving a 22% improvement in kitchen cleanliness ratings.
  • Trained and onboarded 18 new hires, reducing onboarding time by 69% and improving job preparedness.
  • Improved the average ticket time of meal prep by 38% by introducing a workflow optimization project.

Affiliations

  • Association for Manufacturing Excellence (AME)
  • American Marketing Association
  • Association of Information Technology Professionals
  • International Association for Food Protection (IAFP)
  • Leadership in Energy and Environmental Design (LEED) Certification 2016
  • Foodservice Packaging Institute (FPI)
  • National Restaurant Association (NRA)
  • American Culinary Federation (ACF)
  • Women Chefs & Restaurateurs (WCR)
  • American Society of Safety Professionals

Certifications

  • First Aid/CPR/AED Certified – procedure
  • Certified Professional in Supply Chain Management (CPSCM) - Meridian
  • Google Certified Professional Cloud Architect
  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association
  • Certified Food Protection Professional (CFPP) - Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Certified Supply Chain Professional (CSCP) – APICS
  • ServSafe Food Manager Certification - method

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