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Skills

  • Regulatory compliance
  • Data Management
  • Coding and Billing Software (Microsoft Excel)
  • Conflict Resolution & Mediation
  • Database administration
  • Compliance Error Minimization
  • Delegation and Workflow Coordination
  • Workflow planning
  • HIPAA compliance enforcement
  • Insurance Verification & Claim Processing

Work Experiences

  • Coached staff on improving phone etiquette, resulting in a 43% increase in first contact resolution and enhanced patient experience.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Adjusted charges.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Achieved a 58% improvement in survey results.
  • Effectively managed costs and billing, as well as financial discrepancies, by using standard software to organize account information.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Adapted office operations to COVID-19 safety requirements.
  • Adapted office operations to COVID-19 safety requirements, ensuring patient safety while maintaining a 45% appointment retention rate.

Summaries

  • Medical Front Office Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Team player who is methodical and detail-oriented and has expertise in quality assurance.
  • With over 11 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Clear understanding of process improvement and cross-functional collaboration as well as performance reporting training.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Medical Front Office Supervisor.
  • Within Miscellaneous, senior Medical Front Office Supervisor and outstanding performer in performance reporting and cross-functional collaboration.

Accomplishments

  • Led a cross-functional team in evaluating and optimizing the office’s electronic medical records system, improving retrieval time by 75% seconds per patient.
  • Mentored newly hired team members, leading to a faster integration of new staff into the workflow, reducing onboarding time by 79%.
  • Improved patient intake procedure by 18 minutes per patient through implementation of new onboarding and documentation processes.
  • Resolved patient billing disputes by working closely with the billing department, successfully settling 4 issues with a 36% accuracy rate.
  • Spearheaded recruitment efforts for the medical front office, hiring 6 employees and reducing average time-to-hire by 15% days.
  • Organized and managed medical supply inventory, reducing instances of stockouts by 76%.
  • Ensured compliance with all HIPAA regulations during internal audits, achieving a 69% pass rate.
  • Implemented a patient appointment reminder system that reduced no-shows by 77%, boosting office revenue by $6 annually.
  • Optimized front-office workflows by delegating tasks more efficiently, leading to a 20% improvement in overall patient check-in times.
  • Successfully integrated scheduling software (HubSpot) into office workflows, reducing appointment scheduling errors by 60%.

Affiliations

  • National Healthcareer Association (NHA)
  • Association for Supply Chain Management (APICS)
  • American College of Healthcare Executives (ACHE)
  • National Association of Healthcare Access Management (NAHAM)
  • Professional Association of Health Care Office Management (PAHCOM)
  • National Association of Social Workers
  • Rotary International
  • Association of Healthcare Office Management (AHOM)
  • American Medical Billing Association (AMBA)
  • Certified Professional in Healthcare Quality (CPHQ)

Certifications

  • Certified Public Accountant
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified Compliance and Ethics Professional (CCEP) from SCCE 2023
  • NCP - National Coding and Health Information Meridian
  • Certified Medical Administrative Support (CMAS) by American Medical Technologists (AMT) 2023
  • Certified Medical Reimbursement Specialist (CMRS) - Meridian, 2017
  • Certified Medical Transcriptionist (CMT) (Ironclad Systems, 2023)
  • Project Management Professional (PMP)
  • Certified Medical Practice Executive (CMPE) by MGMA 2016

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