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Skills

  • Fund disbursement strategy implementation
  • End-of-month financial reconciliation
  • Operational improvement
  • Regulatory compliance
  • Supervision
  • Financial aid applications
  • Ledger reconciliation
  • Budgets
  • Error rate reduction strategies
  • Compliance documentation preparation

Work Experiences

  • Addressed disputes regarding escrow funds.
  • Achieved compliance with changing escrow laws.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 18 calls per the past year to help customers with their questions and concerns.
  • Achieved a less than 60% error rate.
  • Achieved $9 savings in operational costs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Closed 4 cases.
  • Used Tableau to keep track of financial aid award notices.

Summaries

  • Consistently exceed performance targets by streamlining end-of-month escrow reconciliation processes, completing 32% of accounts on time without discrepancies.
  • Dedicated to providing exceptional client consultation regarding escrow disbursement rules, reducing misunderstandings and improving customer satisfaction ratings by 46% points.
  • Achieved improvements in 83% of transactions.
  • Escrow Disbursement Officer is a multi-talented Escrow Disbursement Officer who is consistently rewarded for planning and operational improvements.
  • Financial Aid Officer with in-depth knowledge of federal student aid rules and regulations.
  • Analyzed and tracked complex transactions.
  • Boosted client satisfaction.
  • Achieved zero recorded disputes in 2021.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Clear understanding of team leadership and process improvement as well as strategic planning training.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with senior management to oversee escrow disbursement plans for multiple real estate projects, accelerating project completion timelines by 62%.
  • Achieved seamless compliance with changing escrow laws, conducting over 14 audits that minimized regulatory fines in 2020.
  • Developed analytical tools to track escrow account balances and disbursements, leading to a 57% improvement in cash flow forecasting.
  • Initiated cross-functional collaboration with finance and compliance departments to establish clear workflows, reducing manual processing errors by 68%.
  • Collaborated with team of 5 in the development of procedure.
  • Provided monthly reports on escrow fund handling, improving transparency for 6 stakeholders in the QuickBooks industry.
  • Successfully processed over 18 high-value escrow transactions monthly while adhering to industry compliance and regulatory guidelines.
  • Rolled out an employee training program on new escrow software platforms, increasing transaction output by 73% within two years.
  • Exceeded client SLA agreements for escrow disbursements by maintaining 26% on-time release of funds across 18 different projects.

Affiliations

  • International Council of Nurses
  • American Medical Informatics Association
  • American Association of Private Lenders (AAPL)
  • Compliance and Ethics International Association
  • Affiliate of Title Action Network (TAN)
  • Society for Human Resource Management (SHRM) – Focused on compliance training
  • Real Estate Services Providers Council (RESPRO)
  • Mortgage Bankers Association (MBA)
  • Institute of Certified Bankers (ICB)
  • Risk Management Association (RMA)

Certifications

  • Escrow Accounting/Bookkeeping Certification by program
  • Google Certified Professional Cloud Architect
  • Completion of Escrow Officer Sales Training from Vantage
  • Certified Mortgage Closer (CMC) from Mortgage Bankers Association
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Compliance and Legal Aspects of Escrow Certification
  • Certified Real Estate Transaction Coordinator (CRTC)
  • FHA-VA Underwriter Certification by Ironclad Systems
  • Certified Settlement Expert through American Land Title Association (ALTA)

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