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Skills

  • Simple dressings
  • Operational improvement
  • Process equipment
  • EMR / EHR
  • Collaborative patient care approach
  • Diagnostic data collection and analysis
  • Project organization
  • Problem resolution
  • Customer service
  • Continuous workflow improvement

Work Experiences

  • Assessed and interpreted test results.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Achieved 15% compliance with safety procedures.
  • Built strong rapport with patients, fostering a trusting environment and increasing return visits by 39% within 2015.
  • Assisted in the development and implementation of a SAP testing protocol that increased efficiency by 25%, benefiting 16 patients monthly.
  • Achieved a 21% improvement in patient feedback scores.
  • Kept detailed records of test results by entering data and patient information into a computer.
  • Was in charge of orienting and training new employees on proper procedures and policies.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Was in charge of preparing and administering medications to help patients with their symptoms.

Summaries

  • Advanced clinic efficiency.
  • Achieved operational excellence.
  • Accomplished in managing scheduling for a team of technicians, successfully exceeding patient service goals by 37% over a 2020 period.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Consistently met regulatory standards.
  • Cared for up to 6 patients daily.
  • Lead Optometric Technician is a multi-talented Lead Optometric Technician who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.

Accomplishments

  • Improved optical dispensary operations and inventory management, increasing profitability by reducing overstock and improving sales by 37%.
  • Led the implementation of a new patient triage protocol, accurately prioritizing cases and reducing patient wait times by 2 minutes per visit.
  • Facilitated seamless patient flow for up to 4 patients daily, optimizing workflow and reducing wait times.
  • Simplified billing and insurance verification processes, resulting in a 66% improvement in operational efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated the transition to a new EMR system, training 4 staff members and improving record-keeping by 61%.
  • Participated in the setup and calibration of diagnostic equipment, ensuring accurate results and reducing retest rates by 72%.
  • Reduced errors in insurance claims processing by implementing a verification system that cut rejections by 76%.
  • Developed a data tracking system to monitor patient satisfaction, resulting in an improvement in clinic feedback scores by 40%.
  • Contributed to clinic revenue growth by optimizing the insurance claim process, leading to a 27% increase in timely reimbursements.

Affiliations

  • Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Academy of Dispensing Opticians (ADO)
  • American Optometric Association (AOA)
  • Project Management Institute (PMI) – Healthcare Division
  • Rotary International
  • American Academy of Optometry (AAO)
  • Society for Human Resource Management (SHRM) – Healthcare Division
  • Jaycees

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Visual Field Technician Certification - 2022
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Refractive Technician (CRT) - 2022
  • Inventory Management and Control Certification - 2021
  • Infection Control Certification for Optometry - Brightline

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