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Skills

  • Inventory management
  • Relationship development
  • Administrative support
  • Planning and coordination
  • Strong verbal communication
  • Staff development
  • Pricing tool development
  • Clerical support
  • Data Management
  • Insurance billing

Work Experiences

  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Skillfully and accurately prepared narrative staff reports and recommendations of limited complexity, including special use permits and variances.
  • Answered an average of 6 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Adapted scheduling for crew across multiple time zones.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Attended method and category meetings and helped fellow planning staff maintain proper workflows by cross-functional collaboration and process improvement.
  • Created multi-threaded admin web applications based on procedure.
  • Centralized procedures in HubSpot.
  • Met program objectives by providing technical assistance and information on the administration of procedure planning program areas and ordinances to staff and the general public.

Summaries

  • Consultation with department leaders, vendors, and team members to understand requirements and implement proactive solutions is a priority.
  • Communicative and team-oriented, with HubSpot expertise.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Crew Scheduler with workflow optimization and vendor management abilities.
  • Organized, communicative, and trustworthy, with the ability to travel up to 7 miles.
  • Looking forward to taking on a new challenge with a successful team.
  • Proficient in promoting standard by leveraging budget management and cross-functional collaboration knowledge.
  • CPA certified
  • Professional with 9 years of diverse experience in urban planning, non-profit management, fundraising, and business development.
  • Team leadership in category settings and quality assurance in performance reporting settings.

Accomplishments

  • Handled visa and customs coordination for international crew members, ensuring compliance with regulations at 6 destinations.
  • Increased sales 11% over one year.
  • Improved on-time performance by implementing a proactive crew planning strategy, reducing scheduling conflicts by 53% %.
  • Managed over 6 crew adjustments in a several months, maintaining operational efficiency and meeting safety standards.
  • Drove a 76% improvement in crew availability tracking using data visualization tools for better decision-making.
  • Reduced labor costs by 23% % year over year through efficient time-off approvals and targeted shift coverage.
  • Designed and maintained an accurate crew availability database that reduced scheduling discrepancies by 85% %.
  • Ensured compliance with airport/airline regulations, avoiding potential delays and reducing regulatory infractions by 31% %.
  • Coordinated with 13 departments to manage last-minute crew changes, ensuring uninterrupted service for 15 flights.
  • Worked closely with union representatives to ensure crew scheduling adhered to collective agreements, reducing grievances by 9 %.

Affiliations

  • Certified in Advanced Crew Scheduling Software usage from metric, enabling seamless integration for shift assignment adjustments.
  • Member of the Airline Dispatchers Federation (ADF), enabling collaboration with dispatchers on efficient and timely crew scheduling.
  • Participated in the International Air Transport Association (IATA) training on crew resource and demand forecasting in 2021.
  • Member of Aviation Personnel Scheduling Professionals (APSP), focused on developing strategies for reducing crew attrition and improving job satisfaction.
  • Participant in industry working groups through the International Civil Aviation Organization (ICAO) that focus on operational disruptions and crew management solutions.
  • Regular attendee at industry conferences and workshops hosted by the Airline Operations Committee to stay updated on industry best practices.
  • Member of the National Aviation Academy Alumni Network to foster relationships and collaboration in the airline operations field.
  • Regular participant in Society for Human Resource Management (SHRM) events, expanding knowledge in workforce scheduling and labor law compliance.
  • Member of Women in Aviation International (WAI), engaging with initiatives to advance scheduling and staffing diversity in aviation.
  • Active contributor to airline-specific forums within the Aviation Pros members’ group for discussions on improving crew efficiency.

Certifications

  • Certified Aerospace Scheduling Professional (CASP) method 2016
  • Certificate in Advanced Scheduling Algorithms & Operations Research Summit Group
  • Schedule Planning and Staff Scheduling Systems Certification Microsoft Excel
  • Certified Airline Customer Service Professional (CACSP) Lakeside Partners
  • Microsoft Office Specialist (MOS)
  • Flight and Crew Scheduling Optimization Certificate Adobe Creative Suite
  • Advanced Flight Time Limitation (FTL) Management and Planning Certification (Aircrew Fatigue Risk Management)
  • Aviation Security Awareness Training Certification Summit Group 2016
  • Commercial Aviation Scheduling and Optimization Certificate process
  • American Academy of Financial Management (AAFM)

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