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Skills

  • Method planning background
  • Extremely organized
  • Implementation support
  • Team Leadership
  • Strong verbal communication
  • Planning and coordination
  • Operational improvement
  • MS Office
  • Report writing
  • CCTV

Work Experiences

  • Awarded Top Performer for accuracy in scheduling.
  • Achieved retention rates exceeding departmental goals.
  • Achieved 2-percent on-time training completion for the year.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Collaborated with cross-functional teams to ensure smooth crew transitions between shifts, leading a 58% improvement in operational fluidity.
  • Assisted in the successful coordination of 13 flights per week, ensuring all crew members were staffed according to requirements.
  • Adapted scheduling for crew across multiple time zones.
  • Negotiated changes and proposed strategies to address specific vendor management concerns.
  • Performed routine office tasks such as copying, answering phones, file management, and data entry to keep operations running smoothly and better serve internal and external customers.
  • Prepared and distributed public notices or property owner verifications on behalf of the program department.

Summaries

  • Team player who is upbeat, positive, and resourceful.
  • Proven ability to keep current on needs and meet supply demands by reviewing paperwork and consulting with teams.
  • Motivating leader who has built and managed system teams in the past.
  • Professional with 9 years of diverse experience in urban planning, non-profit management, fundraising, and business development.
  • Communicative and team-oriented, with HubSpot expertise.
  • Moral category professional seeking Crew Scheduler position to capitalize on budget management and team leadership skills.
  • Multilingual and fluent in Portuguese and Japanese, with a strong grasp of cultural differences.
  • Over 4 years of hands-on experience collecting, analyzing, and recording data on the status of planning permission applications, as well as responding to questions about the process.
  • Compiled and prepared documentation outlining production needs and supporting schedules to keep operations on track.
  • Results-oriented Customer Service professional with quality assurance, data analysis, and quality assurance strengths.

Accomplishments

  • Provided exceptional handling of scheduling conflicts resulting from unplanned absences, maintaining 10% employee satisfaction and operational success.
  • Facilitated Salesforce rollout that assisted crew assignments, shortening the response time to crew change requests by 4 %.
  • Developed staffing plans for peak seasons, optimizing scheduling to reduce overtime by 85% %.
  • Facilitated cross-departmental meetings between crew scheduling, operations, and HR to resolve union-related conflicts and optimize staff usage.
  • Assisted in implementing new scheduling software that reduced manual errors by 34% % and improved efficiency.
  • Handled visa and customs coordination for international crew members, ensuring compliance with regulations at 6 destinations.
  • Streamlined processes for resolving last-minute crew shortages, leading to a 24% reduction in unstaffed flights.
  • Ensured compliance with airport/airline regulations, avoiding potential delays and reducing regulatory infractions by 31% %.
  • Managed over 6 crew adjustments in a several months, maintaining operational efficiency and meeting safety standards.
  • Reduced crew fatigue issues by 5% through improved shift rotation practices and fatigue risk management procedures.

Affiliations

  • Collaborated with peers in the Airline Group of the International Federation of Operational Research Societies (AGIFORS) to research optimization models in crew assignments.
  • Contributed to a white paper with the Aviation Management Directors Council on mitigating the impact of major operational disruptions on crew availability.
  • Attended annual workshops by the Aircraft Mechanics Fraternal Association (AMFA) to improve coordination between ground staff and flight crew scheduling.
  • Member of Women in Aviation International (WAI), engaging with initiatives to advance scheduling and staffing diversity in aviation.
  • Participant in industry working groups through the International Civil Aviation Organization (ICAO) that focus on operational disruptions and crew management solutions.
  • Regular participant in Society for Human Resource Management (SHRM) events, expanding knowledge in workforce scheduling and labor law compliance.
  • Completed the Salesforce training with framework to become proficient in using crew scheduling and shift planning software.
  • Member of the International Society of Logistics (SOLE) to enhance understanding of airline logistics and supply-chain impacts on crew scheduling.
  • Attended a seminar on advanced crew management technology hosted by procedure to enhance shift optimization techniques.
  • Member of the Airline Dispatchers Federation (ADF), enabling collaboration with dispatchers on efficient and timely crew scheduling.

Certifications

  • Certified Aviation Manager (CAM)
  • Certified Employee Scheduling Specialist (CESS) ServiceNow 2015
  • IATA Airport Ramp Services Professional (ARSP) Certification
  • International Air Transport Association (IATA) Crew Resource Management (CRM) Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • SAP Certified Application Associate
  • Certified Protection Officer (CPO)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Flight Operations Planner (CFOP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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