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Skills

  • Organization
  • Fast-paced order management
  • Cash handling and register balancing
  • Maintaining product quality under pressure
  • Standard equipment
  • Business operations
  • Inventory monitoring and restocking
  • Problem resolution
  • Effective Training and Onboarding
  • Budgets

Work Experiences

  • Boosted team morale in 2024.
  • Achieved results in Qcategory.
  • Achieved Excellence Award in 2024 for exceptional speed, customer service, and teamwork.
  • Achieved zero foodborne illness reports.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Achieved Employee of the Year in 2019.
  • Achieved a 18 minute reduction in start-of-day delays.
  • Achieved upsell targets for Salesforce.
  • Achieved initiative in health inspections.
  • Achieved 66% compliance improvement in inspections.

Summaries

  • Collaborated across roles to streamline operations.
  • Consistently recognized for outstanding performance.
  • Accomplished team member with strong expertise in POS systems and transaction accuracy, managing over 10 daily while maintaining balanced registers.
  • Accurately processed over $3 per shift.
  • Awarded for order accuracy.
  • Dedicated to the success of the team and the company.
  • Takes orders, fills special requests, prepares food, and team leadership with ease.
  • Drive-Thru Team Member with 14 years of service industry experience.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at project management and budget management.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.

Accomplishments

  • Consistently met or exceeded company-set speed of service goals by prioritizing customer satisfaction and effectively managing workflow.
  • Assisted in the roll-out of new seasonal promotions, contributing to a 54% boost in traffic and repeat customer visits during the campaign period.
  • Reduced morning shift setup time by 3 minutes through streamlined preparation and inventory check protocols.
  • Improved communication between front-end and kitchen staff, decreasing average order completion time during peak hours by 51%.
  • Improved menu item knowledge and upsell strategies, increasing average ticket sales by 41% during high-volume shifts.
  • Used POS system and integrated technology for rapid order handling, reducing average transaction time by 3%.
  • Provided exceptional customer service by promptly resolving complaints and addressing concerns, which led to an 45% increase in overall customer satisfaction.
  • Exceeded team upselling targets by driving additional sales of side items, desserts, and drinks, which helped increase total revenue by 24%.
  • Successfully cross-trained 12 newly hired employees, enabling greater team versatility during peak service hours.
  • Processed up to 2 orders per hour during peak times by accurately inputting orders and managing simultaneous tasks in the drive-thru.

Affiliations

  • Vocational Training Program in Retail or Quick-Serve Management
  • American Marketing Association
  • International Association of Administrative Professionals
  • Lions Club
  • International Drive-Thru Masters Network
  • Toastmasters
  • Community College Seattle Food Handling Certification Program
  • Association of Foodservice Management Professionals
  • International Foodservice Distributors Association (IFDA)
  • Society of Women Engineers

Certifications

  • Conflict Resolution and Customer De-escalation Training
  • CompTIA A+ Technician
  • Food Safety Modernization Act (FSMA) Certification
  • Health and Safety Level 2 Harbor & Co.
  • Point-of-Sale (POS) Management Certification
  • Alcohol Safety Certification (If Applicable) Arizona
  • Certified Public Accountant
  • Cross-Training Employee Program Certification
  • Customer Service Excellence Program - Lakeside Partners
  • Sanitation and Hygiene in Quick Serve Restaurants Course

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