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Skills

  • Team management
  • Compliance with ITIL (e.g., SOC 2, ISO 27001)
  • Organization
  • Hardware lifecycle management
  • Cloud integration and hybrid data center models
  • Communications
  • Security planning
  • Power usage effectiveness (PUE) analysis
  • Customer service
  • Continuous improvement of operational workflows

Work Experiences

  • Analyzed performance metrics and adjusted operational workflows, increasing team productivity by 40% within one year.
  • Aligned data center upgrades with infrastructure strategies.
  • Built and maintained strong relationships with external contractors and vendors, achieving expedited support resolution during service-impacting incidents.
  • Adjusted operational workflows.
  • Collaborated with IT department leaders to create a maintenance schedule, reducing unplanned outages by 31%.
  • Collaborated with development and operations teams.
  • Collaborated with cross-functional teams.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Adopted smart power management technologies.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in risk assessment.

Summaries

  • Accomplished data center leader recognized for completing a high-density rack upgrade project, improving system capacity by 37%, without service interruptions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
  • Working collaboratively with IT leadership teams to define and achieve project milestones, I am an excellent communicator and influencer.
  • Adept at managing the development of new security systems.
  • Experienced in disaster recovery planning, roadmapping, and team development.
  • Data Center Supervisor with 9 years of successful process improvement and project management experience.
  • Adept at managing capacity planning.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed system performance and capacity planning, forecasting infrastructure needs 18 years in advance, saving 12% in unexpected scaling costs.
  • Developed and executed disaster recovery plans, reducing system recovery time by 72% during outages.
  • Managed the decommissioning of 74% of legacy equipment, resulting in annual power savings of $15.
  • Led efforts to modernize network infrastructure, increasing bandwidth by 54% and reducing latency-related complaints by 54%.
  • Optimized server layout to increase airflow and reduce cooling costs, saving approximately 55% in energy expenses annually.
  • Implemented a 24/7 data center monitoring system which reduced the average incident response time by 46%.
  • Developed and maintained detailed documentation for all critical systems, ensuring smooth onboarding of new team members and decreasing time to proficiency by 41%.
  • Executed server consolidation strategies, cutting physical server count by 18% and reducing hardware maintenance costs.
  • Led an initiative to monitor and benchmark energy efficiency, resulting in an 9% reduction in PUE (Power Usage Effectiveness) over several months.

Affiliations

  • National Association of Social Workers
  • Society of Women Engineers
  • Cooling Strategies and Energy Optimization Consortium
  • Data Center Dynamics Global Forum
  • Freemason
  • ISO 27001 Audit and Compliance Network
  • Emergency Management and Disaster Recovery Association
  • Mission Critical Infrastructure Working Group (MCIWG)
  • Data Center Standards and Efficiency (DCSE) Consortium
  • Data Center Green Grid Council Member

Certifications

  • Certified Data Center Management Professional (CDCMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified in Risk and Information Systems Control (CRISC)
  • ITIL Foundation Certification
  • Cisco Certified Network Professional (CCNP) Data Center
  • ISO/IEC 27001 Lead Auditor
  • Certified Data Center Technician Professional (CDCTP)
  • Salesforce
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified Information Systems Auditor (CISA)

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