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Skills

  • Data collection and management
  • Patient data confidentiality
  • Cross-departmental collaboration
  • Data conversion analysis
  • Data-entry
  • Carpentry techniques
  • Technical data analysis
  • Data-driven decision-making
  • Data repositories
  • Patient data privacy

Work Experiences

  • Achieved an accuracy rate exceeding 27%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Converted 7 years of records.
  • Assisted in the development of a billing policy that standardized processes across compliance, leading to a 62% improvement in turnaround times.
  • Oversaw the delivery of procedure project by process team, which resulted in initiative.
  • Audited documents for compliance.
  • Coordinated with sales to resolve discrepancies in invoices totaling up to $17, ensuring timely payment and customer satisfaction.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in converting 13 years’ worth of paper billing records into a digital format, speeding up billing queries and research.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved an accuracy rate of over 82%.
  • Adept at generating actionable reports.
  • Clear understanding of risk assessment and data analysis as well as risk assessment training.
  • Billing Data Entry with 16 years of successful workflow optimization and client relations experience.
  • Analytical Billing Data Entry Clerk skilled in troubleshooting billing software issues, resulting in minimal downtime and prompt restoration of system capabilities. Worked closely with IT and operational departments to address critical system errors.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptable Billing Data Entry professional known for reducing delayed payments by 75% through meticulous updates of customer account information. Dedicated to maintaining robust billing records for timely invoicing.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Identified and implemented process improvements that resulted in a 52% time savings in monthly invoice reconciliation.
  • Provided customers with account adjustments and updates, leading to a 77% reduction in open support tickets.
  • Reviewed and corrected billing errors across Asana, decreasing refund requests by 26%.
  • Oversaw the correct posting and logging of payments from multiple channels, resulting in 35% fewer billing errors.
  • Achieved a 43% boost in customer satisfaction by providing detailed explanations of invoice charges.
  • Streamlined the data entry process for over 2 invoices per month, achieving a 18% improvement in efficiency using SAP.
  • Assisted in the development and implementation of a new billing process that decreased payment processing time by 14 days.
  • Handled billing for 6 clients monthly, ensuring timely and accurate invoice generation, contributing to a 70% reduction in delayed payments.
  • Maintained all account adjustments within system compliance, ensuring no penalties or audit fines for 2017.
  • Collaborated cross-departmentally to address discrepancies between billing and service documentation, resolving issues 16 hours faster than standard response times.

Affiliations

  • American Society of Safety Professionals
  • National Association of Accountants (NAA)
  • National Healthcareer Association (NHA)
  • Certifying Board of the American Association of Managed Care Nurses (CBAMCN)
  • Data Entry Network (DEN)
  • Jaycees
  • Society of Medical Data Analysts (SMDA)
  • American Marketing Association
  • National Society for Patient Representation and Consumer Affairs
  • Freemason

Certifications

  • Certified Information Systems Security Professional (CISSP) for Data Entry Analysts
  • Certified Healthcare Access Manager (CHAM)
  • Certified Revenue Cycle Specialist (CRCS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Data Management Professional (CDMP)
  • Certified Healthcare Billing and Management Association (CHBME)
  • Revenue Cycle Representative Certification - Lakeside Partners
  • QuickBooks Certified User
  • Certified Healthcare Access Associate (CHAA)

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