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Skills

  • Problem resolution
  • Financial forecasting
  • Cash application
  • Aging reports analysis
  • Budgets
  • Debt recovery strategies
  • Closing processes
  • Advanced MS Excel skills (process)
  • Escalated conflict de-escalation
  • Financial Reporting and Documentation

Work Experiences

  • Collaborated with engineering to develop automated reminders.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a recovery rate of 16%.
  • Analyzed trends in overdue payments to create a more effective reminder system, reducing the delinquency rate by 84% over several months.
  • Achieved a $161,000 annual decrease in outstanding balances.
  • Conducted root cause analysis.
  • Transported Jira to two years customer locations.
  • Actively participated in cross-functional meetings.
  • Assisted Senior Collections Representatives in properly applying customer remittances while working with Senior Collections Representative.
  • Collected over $62,000 in overdue payments.

Summaries

  • Adept at strategic negotiation.
  • Collaborates with legal and compliance departments.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Collaborated with legal teams.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Senior Collections Representative is a multi-talented Senior Collections Representative who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Accounts Receivable Specialist with 8 years of experience in the accounts receivable department.
  • Adept at utilizing payment restructuring.

Accomplishments

  • Trained a team of 8 representatives on industry best practices, contributing to a collective recovery rate improvement of 34%.
  • Documented and resolved category which led to method.
  • Consistently met monthly recovery targets by optimizing cross-departmental workflows, producing a 49% increase in collections.
  • Collaborated closely with the legal team to implement new compliance standards, ensuring adherence to initiative, which led to 29% fewer legal escalations.
  • Accurately reconciled batch payments from 9 sources, decreasing discrepancies by 85%.
  • Collaborated with the Accounts Payable and Accounts Receivable teams to refine payment processes, increasing monthly collections by $169,000.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 5 in the development of category.
  • Recovered $130,000 in delinquent accounts within 6 months due to efficient handling of high-touch client communications and escalations.
  • Led cross-functional projects aimed at reducing outstanding balances, decreasing the time to resolution by 15%.

Affiliations

  • American Association of Financial Consultants (AAFC)
  • International Council of Nurses
  • Institution of Collection & Debt Examiners (ICDE)
  • Association of Information Technology Professionals
  • Professional Risk Managers' International Association (PRMIA)
  • National Association of Credit Management (NACM)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Credit Research Foundation (CRF)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified DBT Specialist - Douleurs Management Solutions
  • CompTIA A+ Technician
  • Certified Risk and Compliance Management Professional (CRCMP) - GRCP
  • Cisco Certified Network Associate (CCNA)
  • Certified Commercial Collections Professional (CCCP) - Commercial Law League of America (CLLA)
  • Certified Financial Modeling & Valuation Analyst (FMVA) - Corporate Finance Institute (CFI)
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified International Credit Professional (CICP) - Finance, Credit and International Business (FCIB)

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