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Skills

  • Key performance indicator (KPI) tracking
  • Customer service
  • Collection outreach campaigns
  • Dispute resolution
  • Budgets
  • Bookkeeping
  • Litigation avoidance techniques
  • Cross-functional collaboration
  • Industry-specific software proficiency (Salesforce placeholder)
  • B2B collections expertise

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 20% reduction in overdue receivables.
  • Achieved results without third-party involvement.
  • Achieved a $161,000 annual decrease in outstanding balances.
  • Achieved recovery within two years.
  • Accomplished this over the past year.
  • Achieved consistent compliance with initiative and standard while reducing the average days-to-collect by 17 days.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with process customers to determine their needs and deliver initiative service.

Summaries

  • Senior Collections Representative with 16 years of successful risk assessment and performance reporting experience.
  • Accounts Receivable Specialist with 16 years of experience in the accounts receivable function.
  • Adept at strategic negotiation.
  • Collaborates with legal and compliance departments.
  • Achieved results through strategic negotiation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Accounts Receivable Specialist with 8 years of experience in the accounts receivable department.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Accomplished in leading teams to recover over $209,000, surpassing quarterly collection targets by 75%. Known for resolving complex customer disputes and enhancing client satisfaction through strategic communication.

Accomplishments

  • Reduced debtor days by 40% through focused communications and proactive account management.
  • Successfully decreased aged receivables by $205,000 through the implementation of personalized client outreach and follow-up strategies.
  • Improved departmental KPIs by automating reporting functions, leading to real-time tracking of recoveries and overall accountability.
  • Streamlined financial reporting processes, ensuring 100% compliance with metric and improving reporting efficiency by 59%.
  • Championed process changes that cut resolution time for escalated accounts by 7%, allowing for quicker turnarounds on payment negotiations.
  • Managed a portfolio of 10 high-priority client accounts, achieving a record-low delinquency rate of 40% within two years.
  • Enhanced customer relationships by delivering personalized follow-ups, which led to a 60% increase in re-engagement with payment plans.
  • Resolved product issue through consumer testing.
  • Accurately reconciled batch payments from 9 sources, decreasing discrepancies by 85%.
  • Recovered $130,000 in delinquent accounts within 6 months due to efficient handling of high-touch client communications and escalations.

Affiliations

  • Credit Research Foundation (CRF)
  • American Medical Informatics Association
  • Member of Financial Industry Regulatory Authority (FINRA)
  • Freemason
  • American Association of Financial Consultants (AAFC)
  • American Collectors Association International (ACA)
  • Association for Financial Professionals (AFP)
  • Certification in Financial Modeling and Valuation (2015)
  • Client Connectivity and Credit Forum Membership (2021)
  • Association of Information Technology Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Six Sigma Green Belt Certification – Lakeside Partners
  • Certified Credit and Collection Professional (CCCP) 2015 - Cedar Works
  • Certified Collection Compliance Officer (CCCO) - ACA International
  • Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)
  • Microsoft Dynamics 365 Financials Certification
  • Certified Risk and Compliance Management Professional (CRCMP) - GRCP
  • Certified Accounts Receivable Specialist (CARS) - Institute of Financial Operations & Leadership (IFOL)
  • Certified Commercial Collections Professional (CCCP) - Commercial Law League of America (CLLA)
  • Certified International Credit Professional (CICP) - Finance, Credit and International Business (FCIB)

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