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Skills

  • Fine-tuning recipes for regional tastes
  • Relationship development
  • Customer service
  • Gluten-free baking
  • Whole-grain baking
  • Process improvement
  • Corporate catering service design
  • Business operations
  • Collaborative cross-functional team work
  • Management

Work Experiences

  • Boosted team skills.
  • Decreased waste.
  • Provided professional and effective customer service to 13 bakery customers every day.
  • Achieved this in 2019.
  • Created a cross-training schedule.
  • Collaborated with the R&D department.
  • Coordinated a pastry kitchen renovation project.
  • Cut preparation time by 6 hours per batch.
  • Analyzed market trends.
  • Iced and airbrushed cakes and other pastries for customized orders.

Summaries

  • Achieved results within 6 months.
  • Achieved results through effective client consultations.
  • Achieved consistent acclaim from clients.
  • Pastry Consultant with 16 years of successful budget management and quality assurance experience.
  • Baker with a thorough understanding of baking times, methods, temperatures, and flavors.
  • Pastry Consultant is a multi-talented Pastry Consultant who is consistently rewarded for planning and operational improvements.
  • Assured top-tier sanitation in fast-paced pastry kitchens.
  • Within Miscellaneous, senior Pastry Consultant and outstanding performer in process improvement and project management.
  • Boosted point-of-sale revenue by 36% year-over-year.
  • Team player who is dependable and supportive.

Accomplishments

  • Elevated guest experience by incorporating custom dessert orders into the catering menu, resulting in 50% repeat business.
  • Documented and resolved standard which led to framework.
  • Led recipe development for vegan and gluten-free pastries, expanding product offerings and increasing clientele by 52% within 2023.
  • Revamped the menu, focusing on fusion pastry concepts, which expanded customer base by 58% in Austin.
  • Identified trends in method, adapting the dessert menu accordingly and keeping offerings relevant and appealing.
  • Partnered with local cafes to offer custom pastries, generating recurring B2B revenue of $14 per year.
  • Formulated specialized pastry menus for events, boosting client satisfaction by 67%.
  • Conceptualized and executed a weekly afternoon tea pastry selection, attracting a 28% increase in foot traffic during low sales periods.
  • Customized pastry creations for clients while adhering strictly to dietary restrictions, driving a 22% increase in personalized orders.
  • Developed custom cake designs for weddings and events, resulting in a 80% increase in orders and profitability from custom services.

Affiliations

  • Society of Human Resource Management
  • Specialty Coffee Association of America (SCAA) - Expert Lecturer on Beverage-Paired Pastries, 2023
  • World Pastry Cup (Coupe du Monde de la Pâtisserie) - Competitor in 2017
  • Project Management Institute
  • National Association of Catering Executives (NACE) - Guest Presenter, Wedding Trends in 2019
  • The Culinary Institute of America Alumni Network - Class of 2021, Contributor to Alumni Recipe Series
  • Pastry Arts Magazine - Regular Contributor on Advanced Pastry Techniques Since 2016
  • Rotary International
  • Association of Information Technology Professionals
  • American Marketing Association

Certifications

  • Social Media Marketing for Food Businesses Certification from Jira
  • Expert in Gelato Making Certification from framework
  • Certified Food and Beverage Executive (CFBE) by the American Hotel & Lodging Educational Institute
  • Specialized Cake Sculpting Certificate from program
  • Certified Master Pastry Chef (CMPC) by the American Culinary Federation
  • Artisan Bread Baking Certification from standard
  • Certificate in Baking and Pastry from process
  • CompTIA Network+
  • Certified Bakery Manager (CBM)
  • Certified Professional in Bakery Arts (CPBA)

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