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Skills

  • Clerical support
  • Shipping and receiving understanding
  • High-energy attitude
  • Report writing
  • Promotional support
  • Dinner service planning
  • Interpersonal and written communication
  • Staff development
  • Strong verbal communication
  • Conflict mediation

Work Experiences

  • In the top 5% of employees for successful improved.
  • Collected Workday payments and updated accounts to reflect new balances.
  • Filed completed customer orders so that processing could begin and shipments could proceed smoothly.
  • Provided ServiceNow consultations to customers, addressing metric concerns.
  • Answered an average of 18 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Organized and submitted 18 months reports outlining current metrics for use in key decision-making by Customer Service Intern.
  • Used a POS system to itemize and total the purchases of 17 customers.
  • Suggested alternatives when a product was out of stock.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Summaries

  • Expertise in insurance products, service, and customer needs has been demonstrated.
  • To meet service quotas, maintain a smooth workflow and maximize team strengths.
  • Work quickly to understand, document, and resolve customer issues, ensuring customer satisfaction while meeting stringent business goals.
  • Customer Service Intern is an ethical Customer Service Intern who excels at processing large volumes of error-free transactions while also meeting departmental objectives.
  • Mentoring and coaching skills in a dynamic professional.
  • Customer service professional who is used to working in a fast-paced process call center environment.
  • Reliable Customer Service Representative with extensive experience in high-pressure sales and account management situations.
  • Excel in HubSpot offerings, Tableau use, and data analysis.
  • Offering 12 years of experience in resolving system issues quickly and maximizing customer retention.
  • Well-versed in the products, services, and consumer trends of the Miscellaneous.

Accomplishments

  • Assisted in onboarding and training 12 new customer service representatives on company CRM, improving first-contact resolution rates by 23%.
  • Advised
  • Developed
  • Developed and presented a report on effective CRM usage, recommending 4 new best practices to upper management.
  • Collaborated with quality assurance team to design and implement 6 new service guidelines, boosting overall customer satisfaction by 38%.
  • Achieved top intern award in 2019, recognized for excellent communication and proactive problem-solving with a 38% customer satisfaction score.
  • Identified
  • Represented
  • Designed and ran customer feedback surveys to gain insights for product improvement, leading to 15 actionable recommendations.
  • Aided in the development of a CRM system audit, identifying 17 data integrity issues, which improved case handling times by 18%.

Affiliations

  • Enrolled in a customer service data analytics workshop via MIT's Professional Certificate program
  • Completed LinkedIn Learning courses in Customer Service Foundations, 2022
  • Member of Toastmasters International for further improving communication and public speaking skills
  • Volunteered for Junior Achievement’s Customer Service Skills for Youth program, 2015
  • Beta tester for new customer service chatbot software during internship at Brightline, providing meaningful feedback, 2021
  • Contributed as a volunteer representative to the Better Business Bureau
  • Enrolled in Google Analytics and Customer Experience online course through Coursera, 2024
  • Certified in Active Listening and Effective Customer Service Communication through HubSpot, 2015
  • Member of the Customer Success Collective Exchange, sharing case studies and best practices
  • Engaged in mentoring new customer service interns within the initiative Mentorship Program

Certifications

  • Client Relations Specialist (CRS) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • HubSpot Customer Support Certification
  • Certified Technical Support Specialist (CTSS)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA IT Fundamentals (ITF+) Certification
  • Certified Customer Experience Professional (CCXP)
  • American Academy of Financial Management (AAFM)
  • Salesforce Administrator Certification

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