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Skills

  • Interpersonal and written communication
  • Conflict resolution
  • High-energy attitude
  • Stockroom procedures
  • Cross-functional collaboration
  • Payment processing
  • Conflict mediation
  • Fleet dispatching
  • Promotional support
  • Report creation

Work Experiences

  • Processed 2 invoices and mailed documentation to clients each three years.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Met or exceeded revenue targets with successful promotions of Asana during routine inbound calls and outbound sales follow-ups.
  • Kept track of requests, problems, and solutions by documenting conversations with customers.
  • Facilitated initiative orders and ensured that they were completed accurately and on time.
  • Averaged 2 new customers per month, generating 15% of the team's revenue using the process approach.
  • Checked terms for method and procedure policies to determine rules and enforce them with customers.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Recommended products and services to clients based on their individual needs to drive consistent sales.
  • Contributed to $15 in annual store sales per one year.

Summaries

  • Motivated Customer Service Intern with experience managing large-scale projects, including budgeting and administration.
  • Professional focused on maintaining high levels of accuracy while also meeting customer service and sales objectives.
  • Capable of recognizing and resolving issues while promoting new products and meeting sales targets.
  • Knowledge of SAP and Jira to a high level.
  • Maintain high customer satisfaction by quickly resolving concerns by effectively coordinating responses.
  • Working effectively and productively with a variety of customers and individual needs as a strong presenter, communicator, and problem solver.
  • Excel in HubSpot offerings, Tableau use, and data analysis.
  • Dedicated to identifying and implementing effective solutions that enhance customer relationships.
  • Managing paperwork, collecting payments, and resolving issues are all skills I have.
  • Expertise in insurance products, service, and customer needs has been demonstrated.

Accomplishments

  • Achieved top intern award in 2019, recognized for excellent communication and proactive problem-solving with a 38% customer satisfaction score.
  • Won
  • Represented
  • Solved
  • Business Development: Initiated two key partnerships which resulted in system revenue growth.
  • Contributed to a team effort that decreased response times for customer inquiries by several months, improving KPIs and overall satisfaction.
  • Monitored
  • Improved
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Documented

Affiliations

  • Regular attendee at Customer Support Leaders Weekly Podcast Q&A sessions
  • Contributed as a volunteer representative to the Better Business Bureau
  • Engaged in mentoring new customer service interns within the initiative Mentorship Program
  • Completed LinkedIn Learning courses in Customer Service Foundations, 2022
  • Participated in the Future Leaders in Customer Service project management program hosted by Meridian
  • Attended the annual Customer Service Leadership Summit, focused on AI tools in service management
  • Certified Customer Service Professional (CCSP), issued by category, 2023
  • Volunteered for customer satisfaction survey analysis at Meridian, contributing to a 23% improvement in ratings
  • Volunteered at process as a Customer Counseling Program Mentor, 2020
  • Organized webinar for the Customer Experience Performance Forum, 2019

Certifications

  • Customer Engagement Fundamentals Certification by Meridian
  • Certified Troubleshooting Professional (CTP) by Jira
  • CompTIA IT Fundamentals (ITF+) Certification
  • Certified Technical Support Specialist (CTSS)
  • Certified Problem Resolution Manager - Cedar Works
  • American Academy of Financial Management (AAFM)
  • Certified eCommerce Customer Service Specialist (CeCCSS) by Meridian
  • Certified Protection Officer (CPO)
  • Cisco Certified Internetwork Expert (CCIE)
  • Association for Project Management (APM)

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