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Skills

  • First Aid/CPR
  • Insurance Claim Negotiation
  • Financial data analysis
  • Cross-functional collaboration
  • Negotiation skills
  • Customer relationship management (CRM) software
  • Problem resolution
  • Organization
  • Electronic Medical Records (EMR) Management
  • Managing financial assistance applications

Work Experiences

  • Used Microsoft Excel to keep track of financial aid award notices.
  • Collaborated cross-functionally with insurance companies.
  • All financial aid guidelines and regulations, including state and federal requirements, were followed.
  • Collaborated with clinical teams to ensure transparent financial conversations, reducing patient-related financial complaints by 25% within 2017.
  • Achieved results in 2021.
  • Analyzed historical data and trends in patient payment behaviors.
  • Achieved a 68% reduction in repeat calls.
  • Assisted in the creation of financial aid plans and packages for students.
  • Achieved results within 15 months.
  • Awarded for consistently exceeding monthly performance benchmarks.

Summaries

  • Awarded Innovation Award for excellence in patient financial management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently exceeded department goals, with a 47% increase in timely reimbursements and patient payment compliance through the implementation of proactive communication strategies.
  • Accomplished in financial reporting.
  • 16 years of experience in financial solutions.
  • Accomplished financial account auditor with a strong background in identifying billing discrepancies and securing patient savings, contributing to over $4 in reduced expenses.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Financial Care Counselor.
  • Consistently exceeded department goals.
  • Financial Aid Officer with in-depth knowledge of federal student aid rules and regulations.

Accomplishments

  • Utilized CRM software to track patient accounts, enhancing payment management and follow-up reminders, which led to a 16% boost in adherence rates.
  • Proactively reviewed high-cost cases, analyzing financial landscapes and assisting in securing timely payments for 4 patients, contributing to cost savings for the organization.
  • Facilitated the resolution of outstanding financial balances, decreasing the overdue accounts by 28% over a span of 6 months.
  • Resolved complex patient billing inquiries, driving a 84% reduction in customer callback rates over the course of category.
  • Reduced financial assistance processing times by 11 days, resulting in a 50% increase in patient satisfaction and quicker resolution of cases.
  • Worked with a HubSpot platform to automate financial counseling workflows, reducing manual errors by 16%.
  • Collaborated with cross-functional teams including physicians, case managers, and insurance providers to deliver comprehensive financial care solutions, improving patient outcomes.
  • Partnered with department managers to streamline financial reporting processes, improving the clarity and timeliness of departmental P&L statements.
  • Established a patient financial tracking system that integrated with hospital CRM, cutting manual tracking efforts by 60% and improving overall staff efficiency.
  • Supported the uninsured and underinsured by successfully obtaining grants totaling $6, improving access to essential care services.

Affiliations

  • Healthcare Receptionist Certification Program ITIL
  • National Association of Social Workers
  • American Marketing Association
  • Association for Financial Counseling & Planning Education (AFCPE)
  • Healthcare Financial Counseling Certification (CFCC) ITIL
  • Revenue Optimization Advisory Council (ROAC)
  • Certified Healthcare Financial Professional (CHFP) certification
  • Association of Information Technology Professionals
  • Patient Advocacy Associations Meridian
  • Certified Revenue Cycle Specialist (CRCS) - Lean

Certifications

  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Revenue Cycle Professional (CRCP) - HFMA
  • Certified Coding Specialist (CCS) – method
  • Patient Financial Services Certification (PFSC) – HFMA
  • Accredited Healthcare Fraud Investigator (AHFI) - procedure
  • Certified Healthcare Access Manager (CHAM) - metric
  • Regulatory Compliance Certification (RCC) – National Board for Certification of Hospice and Palliative Nurses

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