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Skills

  • Regulatory compliance
  • Vendor relationship management
  • Compliance with industry-specific regulations
  • KPI monitoring for international operations
  • Forecasting and demand planning
  • Team building
  • Problem resolution
  • International regulatory compliance
  • MS Office
  • Greeting customers

Work Experiences

  • Collaborated with freight companies.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Achieved a President's Club for Outstanding Performance.
  • Coordinated disaster recovery plans for international data centers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Cut procurement lead times by 35%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 12 calls per the past year to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Achieved on-budget performance.

Summaries

  • Achieved growth through targeted marketing.
  • Provides superior customer service and organizes work area to promote efficiency.
  • Achieved $2 in procurement savings.
  • Cut costs through strategic vendor partnerships.
  • Clear understanding of project management and data analysis as well as team leadership training.
  • Helpful telephone operator who can provide inquiring customers with accurate and detailed information.
  • Boosted on-time delivery by 41% points.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved successful market penetration in the Northeast.
  • Bilingual International Operator specializing in cross-border logistics, foreign currency negotiations, and risk management for hazardous materials. Known for successfully launching SAP in 12 new markets, generating $6 in revenue.

Accomplishments

  • Established key partnerships in the Northeast, driving 65% growth in customer acquisition over 14 months.
  • Established robust relationships with international vendors and negotiated terms resulting in 69% savings on annual logistics costs.
  • Conducted risk assessments for cross-border hazardous material transportation, reducing incidents by 76%.
  • Introduced a forecasting tool that improved demand planning accuracy by 28% across multiple countries, boosting sales efficiency.
  • Achieved Excellence Award for exceptional performance in managing international carrier relationships, resulting in improved shipping reliability by 27%.
  • Successfully designed and implemented a market penetration strategy that generated $8 in additional revenue from 13 international regions.
  • Reduced operational risks in cross-border operations by developing a robust compliance framework, audited for 2 international markets.
  • Streamlined communication workflows between international teams using Microsoft Excel, resulting in a 39% increase in project completion rate.
  • Developed and executed a currency hedging strategy that reduced foreign exchange losses by 14% across operations in 5 countries.
  • Implemented monthly performance metrics for global teams, resulting in a productivity increase of 25%.

Affiliations

  • Association of Information Technology Professionals
  • Part of Cross-Border E-commerce Association (CBEA)
  • Toastmasters
  • American Medical Informatics Association
  • Institute of Supply Chain Management (ISM)
  • Association of International Trade and Customs Compliance Professionals
  • Lions Club
  • Freemason
  • World Customs Organization (WCO)
  • International Federation of Freight Forwarders Associations (FIATA)

Certifications

  • First Aid/CPR Certified
  • Import/Export Certificate (ICC Academy)
  • International Banking and Foreign Exchange Certification
  • International Air Transport Association (IATA) Dangerous Goods Regulations Certification
  • Salesforce
  • Certified International Procurement Officer (CIPO)
  • Chartered Institute of Logistics and Transport International Certification
  • Certified Global Business Professional (CGBP)
  • Certified Customs Specialist (CCS)
  • CTPAT Compliance Specialist Certification

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