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Skills

  • First Aid/CPR
  • Process improvement
  • Standard equipment
  • Medical Records Quality Assurance
  • File Organization & Retrieval
  • Interdepartmental coordination
  • Medical coding
  • Medical office administration
  • Regulatory compliance
  • Operational improvement

Work Experiences

  • Boosted overall efficiency by 68% %.
  • Audited and corrected information in flagged medical records, successfully decreasing insurance denials by 63% year over year.
  • Coordinated with billing staff.
  • Converted 18 paper charts.
  • Created detailed patient directories.
  • Decreased insurance denials by 80% year over year.
  • Assisted in training new administrative staff on Tableau electronic medical records (EMR) systems, achieving upskilling milestones 2018.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Was in charge of financial documents like expense reports and invoices.
  • Conducted monthly audits.

Summaries

  • With over 11 years of experience in the system industry, I am committed to organization and collaboration.
  • Adept at quality control in recordkeeping.
  • Achieved a 74% enhancement in data accuracy.
  • Within Healthcare, senior Medical Records Secretary and outstanding performer in quality assurance and performance reporting.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • For a busy system practice, a capable Medical Records Secretary capable of handling all medical administrative needs.
  • Committed Medical Records Secretary with solid experience in release of information requests and EMR system management. Played a critical role in reducing patient data processing times by 54% through improved protocols.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Adept at reducing error rates in records processing.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.

Accomplishments

  • Developed and piloted a new electronic filing system that cut down patient intake registration time by 68%.
  • Collaborated with insurance companies to troubleshoot and resolve claims processing issues, recovering an additional $6 annually for the practice.
  • Partnered with the IT department to resolve EMR system downtime issues, reducing outages by 70% and improving data access workflow.
  • Proactively identified and resolved gaps in the document management process, decreasing retrieval times by 60%.
  • Monitored and ensured electronic health records (EHR) compliance, improving data integrity across 56% of files reviewed.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted with claims reprocessing efforts for high-value claims, recovering over $8 within the past year.
  • Led cost-saving project that implemented electronic forms, reducing paper waste by 82% and improving patient data input efficiency.
  • Assisted in the review and correction of thousands of patient records which reduced data inaccuracies by 56%.
  • Used HubSpot to streamline data entry processes for patient records, improving accuracy and cutting input time by 71%.

Affiliations

  • Association of Record Managers and Administrators (ARMA)
  • Toastmasters
  • American Association of Medical Assistants (AAMA)
  • Attendee of National Conference on Health Data Security - 2024
  • Association for Supply Chain Management (APICS)
  • American Health Information Management Association (AHIMA)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Project Management Institute
  • Member – American Academy of Professional Coders (AAPC)

Certifications

  • Certified Electronic Health Records Specialist (CEHRS) by Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Office Professional (CMOP) by Lakeside Partners
  • Certified Medical Billing Specialist (CMBS) by MAB
  • Certified HIPAA Professional (CHP) by AIHC
  • Certified Information Privacy Professional (CIPP/US) by IAPP
  • CompTIA Security+
  • Salesforce
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)

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