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Skills

  • MS Office
  • Staff training and development
  • Cash handling and reconciliation
  • Preparing garnishes
  • Upselling techniques
  • Adaptability to customer demands
  • Operational improvement
  • Data-driven decision making
  • Responsible alcohol service
  • Supervision

Work Experiences

  • Boosted local partnership visibility.
  • Coordinated category.
  • Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed.
  • Contributed to a $54,000 increase in daily sales.
  • Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
  • Made the garnishes by slicing and pitting the fruits evenly.
  • Kept up to date on state laws governing alcoholic beverage services and ensured 15% inspection compliance.
  • Consistently utilized multitasking skills to serve up to 13 customers simultaneously, maintaining accuracy and attention to detail.
  • Increased ticket averages by training 7 employees on suggestive up-selling techniques.
  • Dealt with $4 cash on a daily basis, which earned me the trust and loyalty of the owners.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Clear understanding of strategic planning and client relations as well as cross-functional collaboration training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Balanced high-quality service.
  • Friendly, open, and dedicated to growing a customer base by providing excellent service.
  • Daytime Bartender is a multi-talented Daytime Bartender who is consistently rewarded for planning and operational improvements.
  • Adept in managing inventory budgets.
  • Attracted a wide range of clientele.
  • Achieved annual savings of $5.

Accomplishments

  • Documented and resolved procedure which led to metric.
  • Encouraged guests to try featured cocktails, driving up drink sales during off-peak hours by 29%.
  • Enhanced sales of specialty drinks by suggesting custom cocktails based on guest preferences, leading to a 54% rise in upselling.
  • Skillfully upsold premium liquor brands, driving an additional 56% in beverage revenue per month.
  • Implemented health and safety standards for alcohol handling, ensuring full compliance with local regulations and zero incidents reported.
  • Assessed customer feedback and adjusted the drink menu offerings, which ultimately led to a 44% improvement in satisfaction ratings.
  • Implemented customer feedback system to gauge guest satisfaction, generating insights that improved guest satisfaction by 73%
  • Leveraged extensive drink recipe knowledge and memorization to improve service speed, maintaining high quality during rush periods.
  • Trained 12 barbacks in inventory tracking and stock rotation, reducing product spoilage by 35% annually.
  • Boosted specialty cocktail sales by 72% after collaboratively creating a new seasonal menu with management.

Affiliations

  • Lions Club
  • The Sake Academy of America - Sake Advisor Certification
  • Jaycees
  • International Wine Guild Affiliation
  • Master Mixologist Certification 2022 from Beacon Labs
  • Professional Bar & Hospitality Network (PBHN), Regional Chapter Member
  • Society for Hospitality and Foodservice Management (Member since 2017)
  • Society of Human Resource Management
  • Institute of Creative Bartenders Member Denver
  • Event Planning Society, Associate Membership

Certifications

  • Certified Food and Beverage Executive (CFBE) - Meridian
  • Food Handlers Certification – Massachusetts
  • CompTIA Network+
  • Certified Professional Bartender by program
  • Sustainable Mixology Certification - standard
  • Certified Public Accountant (CPA)
  • National Registry of Food Safety Professionals (NRFSP) Food Manager Certification
  • POS System Certification - Salesforce
  • Certified Beer Judge through the Beer Judge Certification Program (BJCP)
  • TEAM Coalition Alcohol Management Certification

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