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Skills

  • Method equipment
  • Floor care program management
  • Budgets
  • Collaboration with management
  • Problem resolution
  • Supervision
  • Preventive and reparative maintenance
  • High-traffic area maintenance
  • Chemical cleaners
  • Infection control and sanitation

Work Experiences

  • Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
  • Conducted detailed end-of-shift reports noting repairs, supply usage, and team accomplishments, which were later used to examine team metrics for 2018.
  • Examined 14 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced.
  • Commended for exemplary customer service.
  • Addressed spills and broken glass.
  • Designed shift rotation schedules for optimal coverage, increasing team productivity by 44% while reducing overtime costs by $17.
  • Conducted nightly facility walk-throughs.
  • Lifted supplies, equipment, and heavy furniture with hand trucks or by hand.
  • Applied the program across the category.
  • Collaborated with security personnel to address urgent facility concerns overnight, maintaining a safe and clean environment at all hours.

Summaries

  • To department supervisors, identifies and reports safety hazards and major repair needs.
  • Experienced member of the facilities team with knowledge of cleaning, stocking, and maintaining metric and framework facilities.
  • Achieved a 54% increase in recycling efficiency by introducing new waste management processes while maintaining a clean and safe environment.
  • Commended for leading the operations and maintenance of standard, resulting in a 73% increase in staff cleaning efficiency.
  • Maintains a professional demeanor while providing consistent, high-quality service.
  • Skilled Lead Night Custodian with over 17 years of housekeeping and custodial maintenance experience.
  • Collaborative leader adept at coordinating with building management teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 71% reduction in chemical footprint.
  • Within Miscellaneous, senior Lead Night Custodian and outstanding performer in workflow optimization and data analysis.

Accomplishments

  • Demonstrated exceptional customer service by resolving 4 cleanliness-related complaints per month, contributing to improved community relations.
  • Reduced product and supply costs by 62% after recommending and sourcing cost-efficient, high-quality cleaning products.
  • Created and maintained safety protocols for hazardous waste disposal, ensuring compliance with federal regulations and boosting team safety standards by 61%.
  • Improved recycling efficiency by 52% through enhanced waste management protocols, contributing to a greener facility operation.
  • Tracked key performance indicators (KPIs) for custodial team performance, resulting in a 77% increase in task completion rates.
  • Collaborated closely with other departments during facility renovations, ensuring limited disruptions and keeping cleanliness standards intact.
  • Instituted a program for daily use and maintenance of advanced cleaning equipment, reducing unexpected breakdowns by 21%.
  • Monitored and evaluated cleaning materials' effectiveness, switching to a newly recommended product that increased pace of cleaning by 45%.
  • Supervised and trained a team of 14 custodial staff, ensuring compliance with safety and sanitation standards.
  • Integrated eco-friendly cleaning chemicals and tools, contributing to a 60% reduction in the company’s environmental footprint.

Affiliations

  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Public School Custodial Supervisors Association (PSCUSA)
  • American Marketing Association
  • National Association of Institutional Linen Management (NAILM)
  • Sustainability Facilities Professional (SFP) Certification
  • Building Operator Certification (BOC) metric
  • International Sanitary Supply Association (ISSA)
  • International Council of Nurses
  • Certified Manager of Environmental Services (CMES)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Building Operator Certification Level I – Lakeside Partners
  • Certified Recycling Specialist – Cedar Works
  • CompTIA A+ Technician
  • Integrated Pest Management (IPM) Practitioner Certification
  • Hazardous Material Handling Certification - Summit Group
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Building Service Executive (CBSE) – Building Service Contractors Association International (BSCAI)
  • Certified Public Accountant

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