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Skills

  • Distribution and warehousing
  • Budgets
  • MS Office
  • Driving and transportation
  • Conflict resolution with international clients
  • Relationship development
  • Export safety standards implementation
  • Team building
  • Operational improvement
  • Communications

Work Experiences

  • Cut delivery errors by 59%.
  • Developed contingency plans for export emergencies.
  • Was in charge of day-to-day shipping and receiving for over 9 packages per day.
  • Was in charge of scheduling and task delegation for a warehouse team of 3 people.
  • Achieved a 52% increase in customer satisfaction.
  • Developed and implemented detailed organizational processes to improve service quality standards.
  • Reduced accidents by 11%, saving $14 per year by identifying root causes and taking corrective action.
  • Used a process computer system, a hand-held inventory control device, and a calculator to perform streamlined.
  • Achieved a 18% reduction in processing time.
  • Directed global export operations.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Within Miscellaneous, senior Export Supervisor and outstanding performer in stakeholder engagement and project management.
  • Achieved a 81% reduction in incident rates.
  • Coached teams effectively.
  • Achieved 27% customer satisfaction.
  • Achieved procedure audit findings.
  • Consistently met on-time delivery rates.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 31% improvement in accuracy.
  • Achieved 82% reduction in delivery delays.

Accomplishments

  • Troubleshot and resolved documentation issues with customs authorities, preventing potential fines and ensuring regulatory compliance.
  • Developed and implemented contingency plans that ensured an uninterrupted export flow during emergency situations, minimizing potential losses.
  • Managed contract renewals that resulted in a 44% cost reduction on shipping operations over a 4-year period.
  • Implemented risk management practices that reduced incident rates during international shipments by 41%.
  • Optimized shipment schedules using advanced logistical planning tools, resulting in a 31% increase in the company’s on-time delivery ratio.
  • Created export documentation guides that improved accuracy in filing by 44% and reduced delays caused by common paperwork errors.
  • Utilized data analytics to identify areas of improvement within the export process, reducing overall lead times by 16 days.
  • Identified bottlenecks in the export process and collaborated with departments to achieve a 33% reduction in processing time.
  • Developed an incident reporting system for shipments, reducing the average time to resolution from 15 hours to 9 hours.
  • Managed an international team of 3 to handle multi-level export operations, improving customer satisfaction and reducing late shipment occurrences.

Affiliations

  • Customs Brokers & Freight Forwarding Federation
  • American Production and Inventory Control Society (APICS)
  • World Customs Organization (WCO)
  • Association of Trade Compliance Professionals (ATCP)
  • Society of Human Resource Management
  • World Trade Organization (WTO)
  • National Association of Social Workers
  • Strategic and Competitive Intelligence Professionals Association (SCIP)
  • Customs-Trade Partnership Against Terrorism (C-TPAT)
  • Association for Computing Machinery

Certifications

  • Certified Supply Chain Professional (CSCP) by APICS
  • Global Trade Management (GTM) with Workday Certification
  • CompTIA Security+
  • Customs Trade Partnership Against Terrorism (C-TPAT) Certification
  • Project Management Professional (PMP)
  • Certificate in Supply Chain Risk Management from Ironclad Systems
  • Certified Export Specialist (CES) from the National Customs Brokers & Forwarders Association of America (NCBFAA)
  • Freight Broker Certification from the Freight Brokers Course
  • International Federation of Freight Forwarders Associations (FIATA) Diploma in Freight Forwarding
  • SHRM Senior Certified Professional (SHRM-SCP)

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