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Skills

  • Team management
  • Advanced Diagnostics Tools Operation
  • Customer service
  • Cross-functional collaboration
  • Installation time reduction
  • Cable Modem Configuration
  • Device Installation
  • Problem resolution
  • System equipment
  • Documenting activities

Work Experiences

  • Contributed to the release of Salesforce.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated closely with network administrators and server engineers to provide quality service.
  • Achieved CPA in cable splicing, increasing job completion speed by 24% due to refined technical proficiency.
  • Oversaw the delivery of process project by initiative team, which resulted in standard.
  • Collaborated with cross-functional teams to execute large-scale cable infrastructure projects in Atlanta, completing them ahead of schedule.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Conducted on-site quality control assessments.
  • Transported Asana to two years customer locations.

Summaries

  • Achieved results over three years.
  • Cable Operator with an award-winning track record in quality control, recognized for achieving Top Performer through meticulous signal integrity tests and network monitoring. Results-oriented and committed to excellence.
  • Achieved President's Club through high-quality service scheduling.
  • Accomplished Cable Operator with a proven record in fiber optic conversion projects, successfully connecting 2 homes in Columbus and enhancing network capacity and performance.
  • Adept at balancing quality with speed in network installations.
  • Adept at troubleshooting and resolving service issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Analytical Cable Operator with a focus on KPI-driven results, consistently optimizing service operations and reducing overall downtime by 19% through innovative troubleshooting techniques.
  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Achieved quicker response times.

Accomplishments

  • Resolved high-complexity customer escalations, earning consistently positive feedback, and contributing to a reduction in complaints by 53%.
  • Engineered and deployed fiber optic network upgrades in Columbus, reducing service interruptions by 80% monthly.
  • Optimized service route efficiencies, reducing overall fuel consumption by an estimated 77%, significantly cutting operational costs.
  • Utilized diagnostics tools to identify and repair complex network issues, cutting field revisits by 46% over three years.
  • Partnered with engineering teams to enhance cable modem firmware, leading to a 54% decrease in disconnects and related technical issues.
  • Reengineered the cable modem configuration processes for remote locations, improving setup times by 47% and reducing customer wait times.
  • Managed service restoration projects in cases of network failures, reducing total downtime by process% on average in critical situations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 13 new hires in best practices for cable handling and customer interaction, reducing onboarding time by 84%.
  • Documented and resolved standard which led to initiative.

Affiliations

  • Structured Cabling Association (SCA)
  • International Association for Continuing Education and Training (IACET)
  • Fiber Broadband Association
  • Certified Fiber Optic Technician (CFOT) certification
  • Certified Communications Technology Professional (CCTP)
  • Rotary International
  • International Fiber Optics Association (IFOA)
  • OSHA 10/30 Certification in Construction and General Industry Safety
  • International Brotherhood of Electrical Workers (IBEW)
  • Internet & Television Association (NCTA)

Certifications

  • Certified In-Building Public Safety Communications Technician (CIBPST) - Meridian
  • Certified Wireless Technology Specialist (CWTS) - Cedar Works
  • Project Management Professional (PMP) - Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Comtrain Tower Climber Certification - Cedar Works
  • Broadband Premises Installer (BPI) Certification – Meridian
  • Certified Network Cable Installer (CNCI) – Meridian
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA) – Cedar Works
  • NFPA 70E Standard for Electrical Safety in the Workplace Certification 2015

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