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Skills

  • Scheduling
  • Program files maintenance
  • Database administration
  • Transcription and dictation
  • Data entry
  • Sage 50 US
  • Office management
  • Financial reporting
  • Business correspondence
  • Documentation and control

Work Experiences

  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Effectively interacted with Administrative Office Associate and Administrative Office Associate, took detailed notes, and distributed minutes to all attendees in two years meetings.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Completed special projects on time and on budget, exceeding the goals of both the initiative department and the organization as a whole.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $18.
  • Took up to 17 calls per several months and quickly redirected them.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.

Summaries

  • Team player who is knowledgeable in process improvement and quality assurance.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Dedicated to keeping track of program data, creating program reports, and vendor management.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Precise and well-organized, with a thorough understanding of procedure offices and Salesforce applications.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Administrative Office Associate is an attentive and personable administrative support professional with 4 years of experience in fast-paced office environments.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as framework and method.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Administrative Office Associate delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.

Accomplishments

  • Assisted in the redesign of cross-department communication, reducing task duplication by 64% and improving deadline adherence.
  • Collaborated with team of 16 in the development of standard.
  • Optimized scheduling processes, which led to a reduction in missed deadlines by 55% over the past year.
  • Streamlined office workflows for administrative staff, increasing team efficiency by 66% while reducing errors by 76%.
  • Processed travel and expense reports, reducing errors by 49% through streamlined procedures and regular audits.
  • Created a system to track employee certifications, maintaining up-to-date records and reducing expired credentials by 33%.
  • Prepared detailed reports for senior management while maintaining an error rate of less than 62%, improving decision-making speeds.
  • Documented and resolved program which led to system.
  • Implemented a customer service protocol that improved feedback score by 84% within 18 months.
  • Generated detailed monthly performance reports for operations, increasing data accuracy and helping leadership make informed decisions.

Affiliations

  • National Contract Management Association (NCMA)
  • Society of Women Engineers
  • National Association of Productivity and Organizing Professionals (NAPO)
  • American Marketing Association
  • Toastmasters International (For Presentation and Communication Skills)
  • National Association of Executive Assistants and Administrative Professionals
  • Office Management Professionals Network
  • Administrative Professionals Advisory Council (APAC)
  • Event Planners Association (EPA)
  • Association of Information Technology Professionals

Certifications

  • QuickBooks Certified User - Jira
  • CompTIA Security+
  • Certified Executive Office Assistant – Vantage
  • CompTIA A+ Technician
  • Certified Office Manager (COM) - Summit Group
  • Advanced Executive Assistant Certification - Meridian
  • Certified Office Technology Manager – Vantage
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP) - Beacon Labs
  • Six Sigma Green Belt Certification – Cedar Works

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