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Skills

  • Accessibility guidelines (ADA compliance or similar)
  • Process improvement
  • First Aid/CPR
  • Planning and coordination
  • Team building
  • Team management
  • Fare policy compliance
  • Communications
  • Collaboration with transit authorities
  • Data entry accuracy

Work Experiences

  • Achieved a 52% improvement in customer satisfaction scores.
  • Collaborated with internal auditing teams.
  • Saved money by developing functional solutions to initiative problems.
  • Collaborated cross-departmentally to address rider feedback and implement course corrections, thereby reducing incident reports by 16% over several months.
  • Achieved Top Performer for excellence in transit service delivery.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Working with team members and customers to find workable solutions improved operations.
  • Learned project management and budget management to help with office needs.
  • Assisted the transit management team with data collection for 2024 budget proposals, contributing insight that led to a 61% increase in funding.
  • Developed a reputation for punctuality and hard work.

Summaries

  • Transit Clerk with vendor management and strategic planning abilities.
  • Achieved a 17% decrease in operational interruptions.
  • Lean certified
  • Looking forward to taking on a new challenge with a successful team.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Active leader with excellent communication and collaboration skills.
  • Transit Clerk is a hardworking and dependable Transit Clerk who excels at quality assurance and vendor management.
  • Achieved a high success rate.
  • Communicative and team-oriented, with Workday expertise.

Accomplishments

  • Collaborated with cross-functional teams to ensure that the deployment of QuickBooks met CPA compliance, ensuring smooth adoption by transit employees.
  • Facilitated real-time communication between train operators and the central office, helping reduce delays in service by 27%.
  • Maintained accurate records for a 18-vehicle fleet, keeping detailed maintenance logs and operator schedules, preventing service disruptions.
  • Managed fare box audits and corrected errors before they impacted financial reporting, reducing collections issues by 25% monthly.
  • Developed a workflow for managing special access requests, ensuring 100% compliance with CPA for persons with disabilities.
  • Trained new employees on fare collection and reconciliation processes, which improved team efficiency by 31% in the first 2 days.
  • Assisted in the implementation of mobile ticketing systems, reducing reliance on paper tickets and saving the department an estimated $116,000 in printing costs annually.
  • Successfully handled financial reports for monthly reconciliation, identifying and rectifying discrepancies of roughly $143,000 per month.
  • Implemented new reconciliation processes, improving the accuracy of monthly financial records by 73% and reducing audit preparation time.
  • Collaborated with the finance and operations teams to address recurring revenue discrepancies, reducing discrepancies by $15,000 over a 5 months-month period.

Affiliations

  • Completed training in Automated Transit Systems Management at Lakeside Partners in 2018
  • Member of Texas Passenger Transport Association, involved in improving customer feedback initiatives 2022
  • Volunteer with standard to promote community engagement with public transit initiatives 2016
  • Certification in Transit Management from Summit Group obtained in 2020
  • Active participant in the APTA Fare Collection Systems Committee system
  • Certified in Passenger Volume Data Analysis through Cedar Works, applying methodical insights for service decisions 2023
  • Certification in Ticket Reconciliation and Multitasking Efficiency by Cedar Works completed in 2021
  • Earned Lean Process Improvement for Transit Systems certification from method in 2018
  • Ongoing member of the Transit Operations Committee at Brightline contributing to fare system innovation 2015
  • Member of the American Public Transportation Association (APTA) standard

Certifications

  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals
  • ServSafe
  • Certified Transportation Logistics Specialist (CTLS) - Vantage
  • Certified Information and Records Manager (CIRM) - Harbor & Co.
  • Certified in Transit and Paratransit Management - National Transit Institute (NTI)
  • Certified Document Management Professional (CDMP) - Meridian
  • Certified Public Fleet Professional (CPFP) - Ironclad Systems
  • Certificate in Computerized Reservations and Ticketing - Northwind

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