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Skills

  • Project organization
  • Conflict resolution and de-escalation
  • Data analysis and reporting
  • Ballot counting accuracy
  • Election staff training resource development
  • Complaint management and dispute resolution
  • Stakeholder collaboration
  • Multilingual communication skills
  • Collaboration with law enforcement for election security
  • Ballot validation and accuracy

Work Experiences

  • Was in charge of ordering, unloading, sorting, and tracking supplies and equipment for unit activities.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Achieved 54% accuracy in final vote counts.
  • Compared to previous election cycle.
  • Advised community leaders on legal requirements and efforts to ensure safe and accessible Polling Day procedures for underrepresented communities.
  • Conducted regular fraud prevention training.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to 2 election-related cases.
  • Achieved 70% on-time return rate.
  • Coordinated with IT support to resolve digital ballot discrepancies on Election Night, ensuring final results were delivered within one year of polls closing.

Summaries

  • Achieved a 17% increase in vote processing speed.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to election security.
  • Achieved 30% increased efficiency in deploying electronic voting systems, significantly shortening the wait times for voters and election results alike.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Portuguese is a second language for me.
  • Contributed to a 78% increase in voter participation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Returning Officer with 6 years of successful client relations and strategic planning experience.

Accomplishments

  • Initiated cross-training for 16 poll workers, improving adaptability to multiple roles, leading to more efficient polling station management.
  • Negotiated contracts with polling station vendors, achieving a 16% reduction in operational costs without sacrificing voter accessibility.
  • Resolved product issue through consumer testing.
  • Introduced cutting-edge election technology to 4 precincts, reducing manual workload by 66% and increasing processing accuracy.
  • Worked with IT specialists to ensure the cybersecurity of electronic voting systems, identifying and mitigating 16 potential vulnerabilities.
  • Collaborated with local law enforcement to secure 2 high-risk polling stations, ensuring safe and secure voter access.
  • Saved approximately $3 by optimizing logistics for election materials across Atlanta, reducing unnecessary expenditures.
  • Reduced voter wait-time by 25% through effective line management and resource distribution on election day.
  • Facilitated on-the-job training for poll workers on election software, elevating user proficiency rates by 23% and reducing errors.
  • Directed a team of 16 people in performing post-election audits, guaranteeing compliance with all legal requirements and accuracy of vote count.

Affiliations

  • Compliance Officers Professional Association
  • Election Center (National Association of State Election Directors)
  • Election Management Experts Group
  • Professional Association of Support Staff for Election Offices
  • National Association of Election Officials
  • Certified Election/Registration Administrator Program (CERA)
  • National Association of Social Workers
  • Freemason
  • Association for Supply Chain Management (APICS)
  • International Foundation for Electoral Systems (IFES)

Certifications

  • Certified Public Records Manager (CPRM) - process
  • Certified Public Accountant
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Election Official (CEO) - North Carolina
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Certified Government Auditing Professional (CGAP) - procedure
  • Certified Election Reporting Officer (CERO) - method
  • Political Campaign Strategy Certification - process

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