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Skills

  • Data-driven decision making
  • High-volume restaurant operations
  • Food waste reduction tactics
  • Project organization
  • Supply Chain Management
  • Customer loyalty programs
  • Operational improvement
  • Relationship development
  • Problem resolution
  • Cross-functional team collaboration

Work Experiences

  • Analyzed key performance metrics to identify areas needing improvement, resulting in a 58% reduction in service complaints within 6 months.
  • Collaborated with the executive chef.
  • Achieved Excellence Award for delivering consistent guest experience, maintaining over 70% in customer loyalty over two years.
  • Achieved a 74% reduction in service complaints.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Developed and executed marketing strategies featuring targeted promotions, increasing social media engagement by 23% and boosting walk-in traffic.
  • Boosted overall morale.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Achieved Outstanding Service Award recognition.
  • Designed a revised seating plan.

Summaries

  • With Jira training, I am knowledgeable about procedure management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Aligned operational objectives with customer satisfaction.
  • Aligned operational objectives with team satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at implementing technologies.
  • Multitasking expert with a methodical approach.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Accomplished at organizing large-scale events.
  • Achieved a budget reduction of $18.

Accomplishments

  • Executed a cross-promotional partnership that contributed to a 53% increase in customer foot traffic and new guest conversions.
  • Successfully negotiated supplier agreements that led to a 76% reduction in ingredient procurement costs without sacrificing quality.
  • Developed a comprehensive employee training program focused on customer service, leading to a 16% increase in positive customer feedback ratings.
  • Formalized FOH and BOH procedures to increase team collaboration by 41%, enhancing overall guest satisfaction and team synergy.
  • Drove food and beverage revenue up by 51% through the creation and execution of exclusive special offers and seasonal events.
  • Enhanced the ambiance and customer experience by overseeing dining area renovations, contributing to a 83% increase in repeat guest reservations.
  • Collaborated with team of 15 in the development of standard.
  • Collaborated with marketing to develop and launch an event-hosting service that grew special event bookings by 82% over three years.
  • Oversaw restaurant opening in Boston, ensuring timely launch within budget, and reaching full operational capacity in 12 weeks.
  • Conducted regular health and safety training for staff, resulting in zero violations during routine inspections over 2015.

Affiliations

  • Toastmasters
  • Women Chefs & Restaurateurs (WCR)
  • Institute of Brewing and Distilling
  • International Foodservice Executives Association (IFSEA)
  • Society of Women Engineers
  • Society for Hospitality and Foodservice Management (SHFM)
  • International Association of Hotel Executives (Chicago Chapter)
  • Association of Information Technology Professionals
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Association of Nutrition & Foodservice Professionals (ANFP)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Leadership and Business Strategy Certificate from Brightline 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Food and Beverage Executive (CFBE) by American Hotel & Lodging Educational Institute 2020
  • Salesforce
  • Certified Public Accountant
  • Foodservice Management Professional (FMP) Certification 2023
  • Green Restaurant Association Certification 2022
  • Certified Hospitality Revenue Manager (CHRM) by American Hotel & Lodging 2017
  • Project Management Professional (PMP)

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