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Order Taker resume examples

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Skills

  • Method equipment
  • Multitasking
  • Forecasting and planning
  • Recordkeeping skills
  • Equipment maintenance
  • Food tray carrying
  • Sales expertise
  • Fine-dining expertise
  • Budgets
  • Accurate money handling

Work Experiences

  • Every guest received prompt, friendly, and knowledgeable assistance from me.
  • Contributed to Innovation Award-winning customer satisfaction rates.
  • Balanced up to 11 customer orders simultaneously.
  • Accurately processed and received payments, as well as issued change, using a cash register.
  • Consistently achieved 42% or higher guest satisfaction ratings in 2021, making me a top performer within the team.
  • Developed rapport with repeat customers.
  • Achieved top performer status within the team in 2020.
  • Delivered consistent, high-quality table service.
  • Assisted in training new hires on the use of Jira, improving order accuracy by 38% during onboarding periods.
  • Communicated with kitchen staff about menu questions, wait times, incorrect orders, and product availability, as well as relaying information to customers.

Summaries

  • 5 years of experience in the field, with a strong desire to see the company succeed.
  • Order Taker with experience working in initiative restaurants and cafes who is goal-oriented.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • Food and wine pairing is something she excels at.
  • Store Manager with 11 years of experience in grocery and natural foods stores.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Order Taker is a resourceful Order Taker who excels at creating memorable dining experiences.
  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Recognized for outstanding customer service.
  • Documented and resolved category which led to method.
  • Recognized for framework.
  • Utilized Workday for order accuracy tracking, reducing order errors by 18% across 2 shifts.
  • Leveraged Power BI in customer communication, resulting in a 24% increase in positive post-service feedback across 6 months.
  • Consistently received a 100% rate of customer satisfaction.
  • Effectively handled customer complaints, reducing escalations to management by 68% over three years.
  • Achieved Employee of the Year for consistently maintaining the highest level of service quality at standard.
  • Collaborated with team members to successfully launch a new marketing campaign for seasonal items, leading to a revenue boost of $15.
  • Resolved product issue through consumer testing.

Affiliations

  • Jaycees
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Hospitality Financial and Technology Professionals (HFTP)
  • Rotary International
  • Association for Computing Machinery
  • Toastmasters
  • Foodservice Management Professional (FMP) Certification
  • American Marketing Association
  • International Institute of Modern Butlers

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Service Specialist (CSS) by procedure
  • Certificate in Hospitality Management by process
  • OSHA: HACCP
  • Salesforce
  • Customer Service Excellence Certification by Brightline
  • Certified Food and Beverage Professional (CFBE)
  • Apple Certified Associate (ACA)
  • Food Allergen Awareness and Control by Vantage

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