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Skills

  • Food tray carrying
  • Effective time management
  • Excellent judgment
  • MS Office
  • Conflict resolution
  • Customer-focused
  • Business operations
  • Banquet coordination
  • Inventory management
  • Money handling

Work Experiences

  • Delivered consistent, high-quality table service.
  • Assisted method in winning Top Performer.
  • Quickly and accurately entered orders into the computer system.
  • Communicated with customers to confirm information, complete necessary paperwork, and fulfill specific requests.
  • Achieved a 78% increase in upsell potential.
  • Contributed to Innovation Award-winning customer satisfaction rates.
  • Balanced up to 6 customer orders simultaneously while maintaining 100% accuracy on each transaction.
  • Complied with CPA requirements.
  • Consistently achieved 15% guest satisfaction ratings.
  • Developed rapport with repeat customers, leading to 44% higher satisfaction scores in customer surveys.

Summaries

  • Experienced meat and deli department associate with over 12 years of experience.
  • Order Taker with cash handling, check out, stocking, and bagging experience.
  • Ready to take on new challenges with a role in the method industry.
  • Looking for a new job that will allow me to advance.
  • 5 years of experience in the field, with a strong desire to see the company succeed.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.
  • Store Manager with 11 years of experience in grocery and natural foods stores.
  • Order Taker is a friendly, helpful Order Taker who is punctual and willing to work a flexible schedule.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.

Accomplishments

  • Oversaw store renovation and expansion project, which increased revenue by 2%.
  • Introduced a new digital monitoring system using Adobe Creative Suite, cutting customer inquiry calls about order status by 70%.
  • Successfully introduced cross-selling techniques to fellow team members, leading to a 83% increase in dessert sales over three years.
  • Maintained a calm and professional demeanor in high-pressure situations, preventing 10 cases of escalation and ensuring timely resolution of issues.
  • Assisted in developing and testing allergy-friendly menu options, which resulted in an increase in dietary accommodation requests by 79%.
  • Trained and mentored 4 new staff on order processes, promoting faster onboarding and improved customer service standards.
  • Recognized for achieving the highest upsell percentages in 15 months, contributing to a 28% growth in overall revenue.
  • Documented and resolved category which led to method.
  • Collaborated with team members to successfully launch a new marketing campaign for seasonal items, leading to a revenue boost of $15.
  • Led team efforts to optimize seating and service times, reducing customer wait times by 9 minutes during peak hours.

Affiliations

  • Restaurant Workers' Community Foundation (RWCF)
  • Certified Guest Service Professional (CGSP) by AHLEI
  • Professional Association of Innkeepers International (PAII)
  • Certified Hospitality Educator (CHE)
  • American Hotel & Lodging Association (AHLA)
  • Chamber of Commerce Restaurant & Hospitality Group
  • Jaycees
  • American Medical Informatics Association
  • Certified Specialist of Spirits (CSS) certification
  • Fast Casual Executive Association (FCEA)

Certifications

  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Certificate in Food Handling and Safety by Beacon Labs
  • CompTIA A+ Technician
  • Advanced Front-of-House Service Techniques Certificate
  • HACCP Food Safety Certification – Harbor & Co.
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Guest Service Professional (CGSP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe

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