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Skills

  • Eco-friendly material sourcing
  • Brand consistency across mediums
  • Departmental workflow optimization
  • First Aid/CPR
  • Digital and physical proofing processes
  • MS Office
  • Payroll and budgeting
  • Customer service
  • Problem resolution
  • Project organization

Work Experiences

  • Consolidated services.
  • Completed 6 employees' bi-weekly payroll.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Attracted 4 new clients in 2017.
  • Achieved a 34% increase in client retention.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Was in charge of system files and records for 2 clients, as well as following security procedures to prevent data breaches and misuse.
  • Collaborated with marketing teams to ensure brand consistency across all print and promotional materials for framework.
  • Built client relationships.

Summaries

  • Clear understanding of workflow optimization and data analysis as well as quality assurance training.
  • Accomplished in establishing comprehensive preventive maintenance plans that reduced print equipment downtime by 38%, providing significant gains in production flow and output consistency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Achieved Six Sigma.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.

Accomplishments

  • Implemented cloud-based project tracking, leading to real-time updates on print job status and improving client delivery times by 24% %.
  • Reduced ink and paper waste by 55% through optimized job batching and better inventory management practices.
  • Facilitated rapid deployment of print-on-demand services that added system in quarterly revenue for customized client orders.
  • Designed and executed customized campaigns for top clients, resulting in a 34% increase in repeat business.
  • Introduced new digital print technologies, which expanded service offerings and led to a 58% increase in high-margin orders.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Drafted and enforced safety protocols for print shop operations to adhere to OSHA, leading to zero safety incidents in 2019.
  • Worked closely with clients to refine their print specifications, improving project satisfaction scores by 37% points over 5 months.
  • Efficiently managed scheduling and resource allocation for a team of 5, completing 10 high-profile projects quarterly.
  • Implemented a new KPI tracking system, increasing team productivity by 78% and ensuring projects were completed ahead of schedule.

Affiliations

  • Association for Computing Machinery
  • American Institute of Graphic Arts (AIGA)
  • Certified in Production and Inventory Management (CPIM) - program
  • Association of International Print Buyers (AIPB)
  • American Marketing Association
  • Project Management Institute
  • Specialty Graphic Imaging Association (SGIA)
  • American Marketing Association (AMA) for print-focused marketing strategies
  • Women in Print Alliance
  • Society of Human Resource Management

Certifications

  • Print Media Professional Certificate from Print Industry Association
  • CPIM – Certified in Production and Inventory Management from initiative
  • Adobe Certified Professional: Print & Digital Media Publication
  • ISO 9001 Lead Auditor Certification
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • OSHA 30-Hour General Industry Safety and Health Certification
  • Certified Sustainable Printer (CSP) from Sustainable Green Printing Partnership (SGP)
  • Google Certified Professional Cloud Architect
  • GDPR Data Protection Certificate

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