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Skills

  • Manager support
  • Business Planning
  • Institutional and batch cooking
  • Local and regional marketing execution
  • Health and safety compliance management
  • Bulk purchasing and cost-saving negotiation
  • Cost-benefit analyses
  • Customer experience enhancement
  • Conflict resolution and mediation
  • Food presentation talent

Work Experiences

  • Set metric goals for new locations and assisted Restaurant Operations Manager in marketing and meeting sales goals.
  • Ensured that meal preparation and delivery went smoothly and on time.
  • Adapted meals based on FOH tickets while maintaining accuracy and efficiency in the kitchen.
  • Collaborated with Restaurant Operations Manager to create, evaluate, and revise company policies like process.
  • Maintained high food quality standards by inspecting delivery contents to ensure product quality and quantity.
  • Oversaw operations and reviewed performance metrics for 7 restaurant locations of system.
  • Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe.
  • Kept the kitchen staff's skill level up by properly coaching, counseling, and disciplining them.
  • Looked for best-in-class plating, aroma, and food quality in completed dishes.
  • Kept up to date on local competition and restaurant industry trends to stay on top of Seattle-area changes.

Summaries

  • Achieved Excellence Award in 2016 for business performance.
  • Within Food and Beverage, senior Restaurant Operations Manager and outstanding performer in quality assurance and data analysis.
  • Motivated Restaurant Operations Manager with over 6 years of food preparation experience.
  • Accomplished in improving operational efficiency by 44% through innovative processes, including the introduction of new POS systems and payment solutions.
  • Energetic culinary professional with blend of creativity, passion for food and exceptional cooking skills. Work well as dynamic leader in high-pressure system restaurant settings.
  • Excellent communication skills, including the ability to give subordinates clear instructions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Well-versed in overseeing plate construction, quality, and delivery.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strong leader with 16 years of experience as the Director of Restaurant Operations for initiative of business.

Accomplishments

  • Introduced cost-saving eco-friendly packaging alternatives, lowering environmental impact by 44% while reducing expenses by 7.
  • Conducted a thorough food waste audit across 11 locations, cutting waste by 48% and boosting overall sustainability.
  • Developed and implemented streamlined processes resulting in 58% improvement in service speed during peak business hours.
  • Created and executed a front-line staff incentive program improving staff productivity by 57% and reducing absenteeism.
  • Managed budget for restaurant equipment, securing savings of 11 over two years on purchases while maintaining high operational standards.
  • Directed a customer feedback survey initiative, yielding a 33% increase in positive reviews and improved customer loyalty.
  • Developed and executed promotional partnerships with local suppliers, which contributed to a 51% increase in local foot traffic.
  • Renegotiated vendor contracts to improve supply costs, leading to annual savings of $7 while ensuring product quality.
  • Planned and executed a team-building program for 18 employees, boosting morale and reducing turnover by 50% within three years.
  • Negotiated with suppliers to introduce Asana, reducing sourcing costs by 81% while enhancing menu offerings.

Affiliations

  • Certified Hospitality Supervisor (CHS)
  • Local Chamber of Commerce - Restaurant and Foodservice Division
  • Restaurant Leadership Development Program at Brightline
  • National Restaurant Association
  • ServSafe Food Protection Manager Certification
  • National Food Safety Education Month Participant
  • Certifications in Restaurant Revenue Management by Cornell University
  • Restaurant Facility Management Association
  • Association of Information Technology Professionals
  • Rotary International

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sustainability Manager (CSM)
  • Certified Culinary Scientist (CCS)
  • Certificate in Digital Marketing for Hospitality
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Responsible Alcohol Service Certification (RASTC)
  • SHRM Certified Professional (SHRM-CP)

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