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Skills

  • Data analysis
  • Safety compliance
  • Team Leadership
  • Team liaison
  • Client assessment and analysis
  • Skilled in HubSpot
  • Pricing tool development
  • Treatment coordination
  • User interface understanding
  • Group facilitation

Work Experiences

  • Co-founded new resident welcome programs.
  • Collaborated with marketing teams.
  • Collaborated with healthcare professionals.
  • Created and managed a newsletter to keep the community informed, contributing to a 51% increase in program registration.
  • Collaborated with healthcare professionals to integrate mental wellness programs into daily activities, leading to improved mood in 60% of residents.
  • Deescalated conflicts during group activities.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Answered an average of 3 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Co-founded new resident welcome programs, reducing adjustment time for new residents by 4 weeks.

Summaries

  • Applied safety protocols during recreation-based activities.
  • Coordinated daily recreational activities.
  • Created seamless registration processes.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Adept at fostering an inclusive environment.
  • Created seamless, tech-savvy registration processes that improved user convenience and accuracy by reducing errors by 16%.
  • Achieved up to 31% positive outcomes.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Created a 31% increase in satisfaction.
  • Adjusted activity schedules.

Accomplishments

  • Collaborated with external vendors to host specialized workshops, increasing the variety of available programs by 62%.
  • Planned outdoor events, such as community nature walks or picnics, with a 69% increase in resident participation from previous years.
  • Increased activity room participation by 15% through consistent introduction of engaging and varied group exercises.
  • Developed event management processes that reduced set-up time for team-building exercises by 44%, allowing more focus on activities.
  • Reduced boredom and isolation within the community through the introduction of structured engagements tailored to individual interests.
  • Initiated after-dinner group discussions on current events, which increased social interaction by 48% among quieter residents.
  • Coordinated highly personalized birthday celebrations involving residents' favorite activities, improving individual recognition programs.
  • Led resident participation surveys on activity interest, and successfully adapted the program schedule, increasing engagement rates by 48%.
  • Documented and resolved procedure which led to standard.
  • Led multi-generational activity events, improving resident and family engagement by 32%.

Affiliations

  • Certified Instructor, Relaxation for Elderly Well-Being, 2017
  • Associate Member, Certified Dementia Practitioner Association, 2024
  • Member, Association for Gerontology in Higher Education (AGHE), 2016-Present
  • Volunteer Trainer, Volunteer Engagement Network, 2019-Present
  • Graduated, Recreation Therapy Program, Summit Group, 2024
  • Certified Coordinator, Senior Group Outing Logistics and Organizing, 2017
  • Recipient of Excellence Award, for Excellence in Activity Coordination, Meridian, 2017
  • Member, National Association of Activity Professionals (NAAP), 2020–Present
  • Participated in Senior Living Digital Transformation Conference, 2018
  • Member, The Academy for Gerontology in Higher Education (AGHE), 2023-Present

Certifications

  • Certified Brain Injury Specialist (CBIS)
  • Certified Dementia Practitioner (CDP)
  • Certification in Person-Centered Behavioral Health & Dementia Care Practices
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Certification in Therapeutic Alliance: Recreation for Elders
  • Certified Nursing Assistant (CNA)
  • Certified Senior Advisor (CSA)
  • Elder Abuse Prevention Certification
  • Certification in Adaptive Physical Activity and Recreation
  • Certification in Mental Health First Aid

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