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Skills

  • System Repair
  • Troubleshooting problems
  • Public speaking
  • Pricing tool development
  • Testing plans
  • Call monitoring
  • Safety practices
  • Installing devices
  • Strong verbal communication
  • Conflict resolution

Work Experiences

  • Used Microsoft Excel to write system requirements and track quality assurance metrics.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Acted as documentation owner for manual test cases.
  • Investigated metric issues and recommended system as a solution.
  • Collaborated with developers and business stakeholders.
  • Authored test case documentation for Workday.
  • Ran test scripts, tracked defects, and worked to resolve issues that came up during the testing process.
  • Achieved a 66% decrease in post-release defects.
  • Mined Salesforce test data for conditions required for category scenarios.
  • Authored comprehensive test cases for Microsoft Excel.

Summaries

  • Achieved a 18% reduction in live product issues.
  • Strengths in workflow optimization and stakeholder engagement backed up by Computers Software training.
  • Professional with 7 years of progressive experience in the field who is highly organized and detail-oriented.
  • Accomplished Manual Tester with extensive experience validating API functionality and cross-browser compatibility. Delivered key contributions to reducing test duplication by 55% through close collaboration with automation teams.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Knowledgable in a variety of design and testing methodologies.
  • Manual tester with 6 years of experience evaluating Jira for defects and making recommendations for fixes.
  • Expert in setting up and troubleshooting equipment.
  • Issues were quickly identified and reported to Manual Tester.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Guided
  • Collaborated with development teams to ensure seamless integration of automated and manual testing, reducing redundancy by 28%.
  • Advised
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Initiated
  • Automated critical paths for Workday, reducing manual test execution time by 67% and speeding up release cycles.
  • Developed manual testing scripts for both Android and iOS platforms, contributing to a consistent rollout of 9 successful mobile app versions.
  • Consulted
  • Collaborated with cross-functional teams to identify and mitigate risks continuously throughout the software development lifecycle.
  • Managed

Affiliations

  • Toastmasters
  • Project Management Institute
  • International Software Testing Qualifications Board (ISTQB)
  • Society of Women Engineers
  • Freemason
  • Collaborative User Testing Group Chicago
  • Scrum Alliance (SA) - Certified ScrumTester
  • QA or the Highway Conference
  • International Institute of Business Analysis (IIBA)
  • American Medical Informatics Association

Certifications

  • Agile Scrum Master Certification
  • ISO 9001 Quality Management System (QMS) Certification
  • Google Cloud Certified - Associate Cloud Engineer 2022
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Azure Fundamentals 2017
  • Mobile Application Testing Certification
  • ISTQB® Certified Tester Advanced Level - Test Manager
  • Certified Public Accountant (CPA)
  • AWS Certified Cloud Practitioner – 2020

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