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Skills

  • Supervision
  • Budgets
  • Microsoft applications proficiency
  • Task prioritization
  • Communications
  • Project organization
  • Collaboration with cross-functional teams
  • Mentoring new hires
  • Team training and development
  • Customer complaint resolution

Work Experiences

  • Assisted in product placement.
  • Contributed to a 84% decrease in shrinkage.
  • Achieved results over a procedure.
  • Achieved a 27% year-over-year increase in sales.
  • Achieved Outstanding Service Award recognition for exemplary workplace safety.
  • Built long-term customer relationships by providing expert knowledge and exceptional service, generating $3 in repeat business over a the past year span.
  • Attracted 18 new customers.
  • Arranged periodic store promotions.
  • Contributed to a 84% rise in departmental sales by proactively cross-selling and upselling Salesforce, driving additional revenue.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.

Summaries

  • Able to upsell and cross-sell effectively.
  • Balanced customer service with stocking duties.
  • Boosted underperforming product sales by 16%.
  • Clear understanding of budget management and team leadership as well as stakeholder engagement training.
  • Professional in retail sales with experience in product placement and merchandising.
  • Acknowledged for decreasing shrinkage by 73%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Costs were consistently reduced while profits were increased.
  • Conducted weekly performance meetings.
  • Analytical Homelines Associate with a proven track record of identifying underperforming products and transforming them into high-sellers, increasing sales by 26% within one quarter.

Accomplishments

  • Contributed to team efforts in completing sales projections, enabling the department to exceed quarterly targets by 22%.
  • Enabled a 50% growth in repeat customer visits by providing tailored product suggestions, increasing long-term customer loyalty.
  • Engaged in daily communication with customers to offer personalized recommendations, leading to a 55% increase in customer satisfaction scores.
  • Achieved customer service excellence award in 2019 for consistently obtaining top satisfaction scores in customer feedback surveys.
  • Managed seasonal product orders, ensuring optimal stock levels and preventing 64% supply shortages during peak times.
  • Worked closely with the marketing team to develop in-store campaigns that resulted in 39% higher foot traffic during promotional events.
  • Resolved product issue through consumer testing.
  • Drove customer loyalty by addressing product inquiries and resolving complaints efficiently, raising the customer retention rate by 73%.
  • Recognized for implementing an efficient restocking system, decreasing restocking time by 61% and improving product availability on the sales floor.
  • Trained 10 new associates on inventory management best practices, leading to more accurate stock levels and a 81% reduction in out-of-stock incidents.

Affiliations

  • National Association for Sales Professionals (NASP)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Rotary International
  • Retail Industry Leaders Association (RILA)
  • Certified in Production and Inventory Management (CPIM) Program
  • International Association of Administrative Professionals
  • Project Management Institute (PMI) Retail Forum
  • Lions Club
  • Jaycees

Certifications

  • Salesforce Certified Administrator
  • Google Analytics Individual Qualification (GAIQ)
  • Team Leadership Certification standard
  • Lean Six Sigma Yellow Belt
  • Logistics and Distribution Management Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service Excellence Certification by metric
  • Cisco Certified Network Associate (CCNA)
  • Retail Management Certification by the National Retail Federation (NRF)
  • Certified eCommerce Specialist (CES) by metric

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