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Skills

  • Grant and contract compliance oversight
  • Crisis De-escalation Techniques
  • Caseload management
  • Adherence to best practices in social work
  • Procedure equipment
  • Ability to manage high-risk cases
  • Compliance with regulatory standards
  • Problem resolution
  • Program development
  • Written and verbal communication

Work Experiences

  • Achieved a 79% decrease in formal court cases.
  • Achieved results over several months.
  • Looked for industry trends on social media and through online sources.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Assisted during extreme weather scenarios.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 78% improvement in client satisfaction surveys.
  • Collaborated with metric to establish a scholarship fund for foster children, helping over 17 students attend college since 2021.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Social Work Supervisor with 4 years of successful vendor management and strategic planning experience.
  • Collaborated with healthcare and social service providers.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of vendor management and quality assurance as well as stakeholder engagement training.
  • Social Work Supervisor is a multi-talented Social Work Supervisor who is consistently rewarded for planning and operational improvements.
  • Boosted case outcomes by 64%.
  • Achieved 47% retention of social workers.
  • Within Miscellaneous, senior Social Work Supervisor and outstanding performer in process improvement and project management.

Accomplishments

  • Successfully designed and implemented a client feedback system, improving service delivery based on real-time data and leading to a 40% increase in quality assurance ratings.
  • Successfully managed caseloads involving 8 high-risk clients, reducing case closures by 41% through proactive intervention strategies.
  • Authored and submitted 6 reports on departmental compliance, ensuring adherence to local and federal regulations without incurring violations.
  • Led weekly supervision of a team of 18 social workers, ensuring compliance with regulatory standards and improving case resolution time by 50%.
  • Collaborated cross-departmentally on interdisciplinary treatment plans for clients presenting with complex psychosocial needs, resulting in a 25% improvement in outcomes.
  • Developed and led external partnerships with non-profit organizations, creating a referral system that improved client service access by 64%.
  • Resolved product issue through consumer testing.
  • Led grant writing efforts that secured funding for a standard addressing the needs of category, increasing service capacity by 46%.
  • Advised policy-makers through committee participation, leading to strategic changes that increased community resource allocation by 15%.
  • Developed a mentorship program for newly hired social workers, reducing onboarding time and increasing new employee retention rates by 62%.

Affiliations

  • School Social Work Association of America (SSWAA) - Active in Advocacy Committee (2016-Present)
  • Association for Community Organization and Social Administration (ACOSA) - Workshop Speaker on Crisis Response (2022)
  • Association for Computing Machinery
  • International Council of Nurses
  • Journal of Social Work Education - Contributing Author, Publication on Process Improvement (2019)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Futures without Violence - Consultant, Developed Program Materials for Domestic Violence Interventions (2024-2017)
  • NASW Special Interest Group on Mental Health - Co-Chair for Policy Advocacy (2022-Present)
  • Association of Information Technology Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Family Life Educator (CFLE)
  • Certified Social Work Supervisor (CSWS)
  • Qualified Clinical Social Worker (QCSW)
  • SHRM Certified Professional (SHRM-CP)
  • Approved Clinical Supervisor (ACS)
  • Desert Waters Correctional Outreach (DWCO) Organizational Health Certification
  • Certified Advanced Social Work Case Manager (C-ASWCM)
  • Google Certified Professional Cloud Architect
  • Certified Clinical Trauma Professional (CCTP)

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