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Skills

  • Continuous improvement methodologies
  • Employee reviews
  • Inventory management
  • Coaching and mentoring
  • Customer service
  • Recruitment
  • Delegation
  • Client account management
  • Staff training/development
  • Contract negotiation

Work Experiences

  • Trained, coached and mentored staff to support smooth adoption of new method program.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Increased productivity by 3% while lowering staffing and operational costs.
  • Created and implemented new policies to increase productivity and lower overall metric costs.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • By evaluating the effectiveness of process and system projects, I was able to increase profits.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class system results.

Summaries

  • Operations Implementation Manager who is meticulous and has 15 years of program experience.
  • Costs were consistently reduced while profits were increased.
  • Achieved 24% faster delivery times.
  • 11 years of strategic Operations Implementation Manager experience leading and overseeing metric and procedure business activities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Forward-thinking leader with experience in setting goals, quality standards, and system initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Achieved 26% efficiency improvements in 2023.
  • Achieved 56% cost reductions.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the execution of 16 major projects under budget, contributing $4 in additional revenue within the first 2023.
  • Strengthened supplier relationships, resulting in improved terms and delivering a 72% cost reduction in procurement expenses.
  • Led an initiative to centralize data systems, reducing redundancy and saving 69% in time spent on administrative tasks.
  • Collaborated with legal and compliance teams to ensure all procedures met regulatory standards, reducing external audit findings by 32%.
  • Optimized resource allocation across Atlanta, contributing to a 19% drop in unnecessary operational expenditures.
  • Enhanced employee training materials, resulting in faster skill acquisition and reducing ramp-up time by 55%.
  • Resolved long-standing operational bottlenecks through targeted process improvements, reducing delays by 78%.
  • Designed and implemented a team performance tracking system, increasing reporting accuracy and reducing miscommunications by 33%.
  • Achieved compliance across Chicago through the development of a standard operating procedures manual that reduced variance by 22%.

Affiliations

  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • National Association of Business Operational Management (NABOM)
  • Six Sigma Black Belt Association (SSBBA)
  • Certified in Logistics, Transportation, and Distribution (CLTD) – ASCM
  • Lean Six Sigma Certification framework – International Association of Six Sigma Certification
  • Institute of Industrial and Systems Engineers (IISE)
  • Business Process Outsourcing Professionals (BPOp)
  • Association for Supply Chain Management (ASCM)
  • Association for Computing Machinery

Certifications

  • Change Agent Certification process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Safety Management Systems Certification category
  • Supply Chain Operations Reference (SCOR-P) Certification
  • CompTIA A+ Technician
  • Crisis Management and Business Continuity Planning Certification
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Certified Supply Chain Professional (CSCP) – APICS

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