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Skills

  • Budgeting
  • Food production management
  • Coffee bean profiling and tasting
  • Business operations
  • Customer service
  • Customer feedback analysis
  • Food plating and presentation
  • Event planning (e.g., barista competitions)
  • Relationship development
  • Staff management

Work Experiences

  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Collaborated with café management to design workshops.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Identified operational flaws and took corrective action to address method and category concerns while also facilitating method.
  • Achieved a 61% improvement in espresso-based drink consistency.
  • Conducted thorough machine cleanliness training, which directly contributed to improved product quality and 81% fewer health inspector violations.
  • Conducted sensory evaluation classes.
  • Coached staff in using QuickBooks for inventory tracking.
  • Achieved results within the past year.
  • Championed health and safety trainings that led to the café earning Innovation Award for food and drink handling best practices.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Experienced Barista Training Coach with a track record of building and motivating strong restaurant teams to assist 12 customers on a daily basis.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Achieved 18% growth in foot traffic.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Boosted daily sales by $10.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Introduced a mentorship program for junior baristas, improving individual performance by 21% and fostering long-term employee engagement.
  • Increased training effectiveness by incorporating video-based modules, cutting training time by 7 hours per new hire.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented advanced manual brewing training, raising customer satisfaction scores by 30% within one year.
  • Created a training manual focused on inventory management and order accuracy, reducing wastage by 60% over the past year.
  • Championed cross-training of 7 staff members, enhancing role fluidity during high-traffic hours and reducing wait time by 49% minutes.
  • Revamped training protocols to integrate advanced workflow strategies during high volume periods, boosting bar productivity by 56%.
  • Drove a targeted skills certification initiative, with 3% of the team passing industry-recognized barista certifications such as Scrum Master.
  • Successfully coached 5 team members to attain CPA, enhancing collective skill level and customer experience.
  • Developed comprehensive cleaning schedules, resulting in 11% fewer equipment breakdowns and reducing overall maintenance costs by $188,000.

Affiliations

  • Recognition for Employee Development by category
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Multilingual Barista Communication Workshop Facilitator
  • Workforce Development Trainer Credential, Illinois
  • Denver Coffee Festival Organizer
  • Coffee Quality Institute (CQI) Certification Holder
  • Customer Service Excellence Committee Member within Coffee Industry
  • Conflict Resolution Workshop Facilitator at standard
  • Barista Guild Global Network

Certifications

  • Specialty Coffee Association (SCA) Sensory Skills Professional Certification
  • Certified Public Accountant
  • Certified Public Speaking Specialist – Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Coffee Machine Maintenance Technician - category
  • Workplace Performance Evaluation Certification - Beacon Labs
  • Advanced Coffee Course: Roasting Operations - Summit Group
  • Train-The-Trainer Certification in Barista Education - Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Coffee Taster by Coffee Quality Institute (CQI)

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