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Skills

  • Staff development
  • Dinner service planning
  • Excellent communication skills
  • French fluency
  • Beverage preparation
  • Hardware evaluation
  • Document scanning
  • Extremely organized
  • Data Management
  • Materials preparation

Work Experiences

  • Kept track of cash receipts and deposits to ensure complete accuracy.
  • Provided prompt service to customers in order to maintain high levels of satisfaction.
  • Executed a synchronized meal service that served multiple guests at the same time with speed and efficiency.
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
  • Kept the event clean by clearing the dishes after each course during service.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $11 in daily wine sales.
  • Planned 4 events, including weddings, reunions, and corporate meetings, across 5 banquet spaces.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and the level of event formality.
  • Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen.

Summaries

  • Clear understanding of stakeholder engagement and strategic planning as well as stakeholder engagement training.
  • Over 17 years of experience serving at buffet luncheons, black-tie dinners, and receptions in a friendly and professional manner.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Motivated Event Server with experience managing large-scale projects, including budgeting and administration.
  • Independent Event Server with over 4 years of experience planning events like weddings, sweet sixteens, bar and bat mitzvahs, and quinceaneras.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Catering staff with extensive experience in food and bartending for weddings, social events, and corporate functions.
  • For complex events, executes food delivery and facility set-up.
  • Within Miscellaneous, senior Event Server and outstanding performer in data analysis and project management.
  • Knowledgable in a variety of design and testing methodologies.

Accomplishments

  • Identified
  • Created
  • Managed
  • Guided
  • Design: Responsible for creative design for prominent method.
  • Achieved customer satisfaction scores of 48% or higher in post-event surveys among attendees at standard.
  • Contributed to the increase in repeat bookings by 49% for procedure, by consistently delivering customer-centric service.
  • Monitored
  • Increased
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.

Affiliations

  • Certified Tourism and Hospitality Professional (CTHP) (2017)
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • The International Association of Venue Managers (IAVM)
  • Local Event Professionals Networking Group (Austin)
  • American Catering Association (ACA)
  • American Beverage Licensees (ABL) Member
  • ServSafe Certified Food Handler

Certifications

  • Certified Special Events Professional (CSEP)
  • Alcohol Beverage Control (ABC) Certification Ohio
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Meeting Professional (CMP)
  • Time-Management & Efficiency in Events Certificate Ironclad Systems
  • Certified Event Contractor (CEC) standard
  • HEALTH & SAFETY Executive (HSE) Certification
  • Hospitality and Tourism Management Certificate from Brightline
  • TIPS Alcohol Certification

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