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Skills

  • Written and verbal communication
  • Internal auditing
  • Accounts payable/receivable
  • Computer literate
  • Reports generation and analysis
  • Credit and collections
  • Kennel cleaning and sanitizing methods
  • Contract negotiation/review/drafting
  • Expense control
  • Business Development

Work Experiences

  • Contributed to a 79% improvement in application accuracy.
  • Adjusted internal workflows and guidelines.
  • Collaborated with bilingual specialists.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Counseled clients on eligibility redetermination processes within various assistance programs, leading to continued support for 38% of the caseload.
  • Conducted annual case evaluations.
  • Conducted annual case evaluations to ensure compliance with federal income testing guidelines, resulting in Innovation Award recognition for exceeding accuracy benchmarks.
  • Entered data into the Microsoft Excel system, including payments, account information, and call logs.
  • Adhered to state regulations.

Summaries

  • Adaptable and proficient in assisting non-English speaking applicants in collaboration with bilingual specialists, improving resource access for over 3 families.
  • Achieved 43% enhanced accuracy rates.
  • Metric are well-understood.
  • Motivated professional capable of managing and monitoring member and group eligibility information.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Assisted underserved, non-English speaking families.
  • Adept at navigating multiple case management software platforms to deliver accurate eligibility results within 15 hours of application submission.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • Achieved a 39% decrease in errors.

Accomplishments

  • Championed efforts to coordinate multidisciplinary teams in delivering services during a several months-long recovery operation, processing 5 claims successfully.
  • Collaborated with team of 3 in the development of method.
  • Documented and resolved process which led to system.
  • Provided one-on-one consultations for clients undergoing eligibility redetermination, resulting in 45% successful outcomes.
  • Developed new workflows for handling sensitive documentation, improving data security measures and increasing compliance with Illinois policies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Produced reports for leadership monitoring key performance indicators like benefit eligibility lag time, resulting in a 27% process improvement.
  • Successfully delivered support to multi-program benefit recipients, reducing cross-program application confusion and increasing efficiency by 21%.
  • Facilitated crisis response efforts by delivering rapid assessments during system, supporting $4 in emergency funds released over two years.
  • Advocated for initiative, conducting outreach and follow-up calls that contributed to a 79% increase in service engagement within one year.

Affiliations

  • Volunteer, North Carolina Department of Human Services Outreach Program
  • Member, National Eligibility Workers Association (NEW)
  • Affiliated with, American Public Human Services Association (APHSA)
  • Active Volunteer, program Unified Social Service Outreach Group
  • Active Member, Bilingual Communication in Human Services Society
  • Member, International Federation of Social Workers (IFSW)
  • Member, Social Work Advocates of America
  • Volunteer, category Homelessness Advocacy Project
  • Member, National Association of Case Managers (NACM)
  • Workshop Participant, Efficient Case File Management Training

Certifications

  • Professional Development Program: Eligibility Systems Training - Northwind
  • Social Services Program Integrity Certification - program
  • Certified Claims and Benefits Examiner (CCBE) - process
  • Certified Social Services Worker (CSSW) - category
  • Certified Human Services Specialist I (CHSS-I) - process
  • Certified Benefits Specialist (CBS) - standard
  • Certified Public Welfare Eligibility Specialist - procedure
  • Human Services Program Eligibility Certification - process
  • Advanced Certification in Benefits Eligibility Processing - Harbor & Co.
  • Professional Certification in Social Service Case Management - category

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